Partners

Proud to partner with innovative companies that expand and refine our offerings, scale up to meet even the largest and most daunting implementation challenges, and enter new markets

Outstanding Ecosystem

As part of our constant quest to offer more to our customers and grow, Sapiens is proud to partner with innovative companies that help us expand and refine our offerings, scale up to meet even the largest and most daunting implementation challenges, and enter new markets and locales.

Solutions and services to optimize digital standardized data exchange

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Industry challenge

Industry challenge

The global (re)insurance industry is exchanging placing, accounting, and claims data through many different approaches, often requiring intensive manual intervention, hindering data speed and accuracy. Stakeholders are hampered by the need to establish many bespoke peer-to-peer connections with counterparties who may be at a very different level of digital maturity.

The solution

The solution

ADEPT (ACORD Data Exchange Platform & Translator) enables global, interoperable data exchange by connecting all insurance partners, regardless of their existing technology, processes, and data formats. ADEPT connects insurers, reinsurers, cedents, brokers, and others to ensure that they are able to send and receive consistent, easily consumable data in real time. ADEPT is fully integrated with the full suite of ACORD Digital Solutions, enabling the digitization, translation, and delivery of a wide variety of documents and messages.

Business benefits

Business benefits

  • Provides a secure, decentralized data platform for placing, accounting & claims
  • Dramatically reduces cost of data exchange and improves cash flow
  • Enables straight-through process automation and ecosystem integration
  • Improves compliance and data integrity, reducing errors compared to manual administrative processes
  • Maximizes the effectiveness of data by making it easily available at the moment of value

Automate your risk & regulation compliance

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Industry challenge

Industry challenge

One of the greatest challenges facing organisations is working to embed regulatory compliance within insurance supply chains. This is a highly complex environment that can absorb teams as they wade through repetitive and time-consuming tasks. While a significant resource burden, failure threatens cost, efficiency and reputational impacts.

The solution

The solution

The joint Sapiens and Albany Group solution brings the ability to channel complex workflows and supplier management into a single, simple to implement and easy to use platform. Suppliers include third party admin (TPA), claims adjusters and experts, lawyers, underwriting brokers and even IT contractors. They also include contractors such as plumbers, builders, car mechanics and repair shops. Conect™ automates, streamlines and makes sense of supply chain complexity — to embed oversight, confidence and compliance. Integration of Conect™ with Sapiens core systems provides end-to-end performance, regulatory and operational control of supply chains, so that third party providers access to the insurer systems is according to their status in the Albany Group system. Code-free, Conect™ is rapidly deployable, customisable and scalable within departments, throughout companies and across markets.

Business benefits

Business benefits

  •  CONTROL – Risk intelligence technology that puts you in control — to save time, reduce costs and automate regulatory compliance
  •  INSIGHT- Harness trusted data, cross-sector expertise and intelligent analysis for complete oversight, performance management and audit of your supply chain
  • SIMPLICITY – Code-free configuration and intuitive screens ensure that Conect™ simplifies the most complex processes

Akur8 empowers actuaries and pricing teams to make better decisions, faster

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Industry challenge

Industry challenge

Insurers face increasing pressure to control and optimise their profit margins (direct insurers, price comparison websites, low interest rates). Pricing sophistication has become a key differentiator, but pricing processes remain long, manual and iterative. While AI could significantly improve this process, standard machine learning algorithms generate models that cannot be put in production because of regulatory constraints and risk of adverse selection. Akur8 is the only technology on the market that reconciles machine learning and actuarial science to automate the generation of transparent, production-ready GAM/GLMs.

The solution

The solution

Akur8 leverages the power of Machine Learning & predictive analytics to inject game-changing speed and accuracy to insurers’ pricing process. The solution supports pricing experts at every step of the pricing process, generating significant efficiency. From data processing and visualisation to exporting final models, Akur8 provides a comprehensive modular approach to pricing built around three main modules:
1. Risk – to build technical models and pure premiums
2. Demand – to build behavioural conversion and retention models and measure price elasticity
3. Rate – to iterate on rate plans (commercial premiums) and run portfolio analyses

Business benefits

Business benefits

  • Speed – Make your pricing process 10x faster
  • Performance: Improve the predictive power of your models
  • Transparency: Ensure full compliance with local regulation

Nintex AssureSign is an e-signature solution optimized to automate all your business-critical processes

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Industry challenge

Industry challenge

Remaining competitive in an evolving marketplace requires carriers to meet modern consumer expectations, such as accelerated claim lifecycles and digital self-service. There is a need to streamline the paperwork process and greatly reduce the turn-around time with Policy and Claim documents requiring authorized signatures.

The solution

The solution

The solutions streamline existing insurance workflows that require single or multiple signatures, reducing operational costs by significantly speeding the previously unwieldy document completion process (using mobile device, tablet, or computer). Close business 95% faster with eSignature. Create a 100% customizable experience to highlight your brand and seamlessly generate & send documents for signature via SMS or email.

Business benefits

Business benefits

  • Rapid personalization of both claims and policy correspondence reduce cycle times by utilizing previously generated templates
  • Easy access to a central repository of templates, plus automated data and content prefill document templates, save agents time
  • Built-in document preview capability during authoring facilitates a quick turn-around from edit to production

Manage, predict and optimize your customers’ lifetime value (LTV) in real time

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Industry challenge

Industry challenge

The likelihood of potential customers qualify or lapse at the online application stage is difficult for life insurers to predict. If insurers improve their placement ratio it would have a significant impact on profitability and internal resources. Using AI, machine learning and analytics can provide potential policyholders with a better match based on “peers like you” and will improve insurers’ profitability and customer satisfaction. Atidot offers growth opportunity for life insurance – empowers insurers to evaluate opportunities in an existing portfolio or a book of business with big data and predictive analytics.

The solution

The solution

The joint solution provided by Sapiens and Atidot combines real-time AI, machine learning, and analytics capabilities with Sapiens ApplicationPro, a web-based insurance application software. The solution enables insurers to better predict their placement ratio, understand their customers profile, and recommend better policies based on ‘lookalike’ strategy. Companies can gain insights into their customer base and see the bottom-line impact of their product and marketing strategy. Atidot’s insights help you make smarter business decisions at just the right time.

Business benefits

Business benefits

  • Improve top-line growth by up to 30%
  • Gain up to 4x increase in your book of business value
  • Improve predictability by 15X and increase lifetime value
Hear from our partners

Hear from our partners

Reduce Risk, Operational Cost & Enhance Customer Loyalty with our Health Data Platform

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Industry challenge

Industry challenge

With more than 71% of the global deaths (according to WHO.org) caused by preventable disease, the Insurance industry wishes to move from being a claims payer to a lifetime wellbeing partner, helping people achieve and maintain better health and wellness levels, while better assessing risk and providing preventive, personalized services, at lower costs.

The solution

The solution

As a B2B company, Binah.ai provides the Insurance industry with an AI-powered, 100% software solution (SDK) they can easily integrate into their app or workflows to allow clients monitor health parameters, just by looking at the camera of a smartphone, tablet or laptop camera – anytime they need, anywhere they are, in only one minute. End-users are able to extract a wide range of health parameters such as blood pressure, heart rate, heart rate variability, oxygen saturation, respiration rate, mental stress, relaxing ability and more, and share this important health data with their insurers so they can better support their care, wellness and health improvement efforts.

Business benefits

Business benefits

  • Enhance wellness programs success using members’ objective health data
  • Streamline and empower underwriting and STP with remote, real-time health and wellness monitoring
  • Better assess risk and increase prevention
  • Lower operational costs (no need for wearables, less human time spent on health assessments)

Deliver a Better Customer Experience with Intuitive Customer Communications Management

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Industry challenge

Industry challenge

Consistent, timely communications is key when it comes to building lasting relationships with customers that help build your brand and grow your business. But maintaining a customer communications system that isn’t built with the user in mind can be expensive and time-consuming. The result can mean long turn-around times that limit your team’s responsiveness, and a technical burden to your IT staff that is costly and inefficient.

The solution

The solution

Cincom Eloquence is a customer communications management (CCM) solution that gives you the tools to design, deploy and deliver documents in a way that is flexible and user-centric. With Eloquence, you can say goodbye to manual data entry and tedious management processes—and say hello to cost savings and compliance with confidence.
Cincom Eloquence’s user-friendly design helps streamline customer communications processes across your entire enterprise—minimizing compliance risks, reducing operating costs, increasing speed to market and protecting your brand image.

Business benefits

Business benefits

  • Deliver a consistent brand image to customers and partners
  • Accelerate productivity: cut document production time by 90%
  • Ensure communication compliance to address internal policies and external requirements
  • Optimize legacy investments by integrating with existing business platforms and applications
  • Deliver an enterprise-wide solution to meet the needs of the entire organization

An AI technology company providing predictive analytics insurance solutions

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Industry challenge

Industry challenge

Litigation and Severity costs are eating into Insurers’ profits and ability to grow. Annually more than 20% of premiums are lost to litigation, fraud and compliance related claims handling. Lack of risk insights also blinds risk selection. Prioritizing claims with high propensity of litigation and severity to reduce claims cycle time and costs while efficiently managing reserves is much needed. Predictive analytics and Insights driven decision are the need of the hour.

The solution

The solution

Charlee.ai is an artificial intelligence based predictive analytics patented solution that helps reduce litigation and severity expenses while efficiently reserving claims. Charlee helps prioritize claims with high risks such as litigation, suspected fraud and non-compliance along with deep claim insights to help operational team streamline their workflows. Charlee is a secure, cloud-based and SOC 2 compliant web-application with custom dashboards and KPIs providing easy upload of data via SFTP or APIs.

Business benefits

Business benefits

  • Charlee leverages our patented and proprietary natural language processing (NLP) and machine learning models to extract deep insights from structured and unstructured data and predict litigation and severity
  • Charlee predicts litigation and attorney involvement starting at first notice of loss (FNOL) and 90-120 days prior, enabling workflow prioritization
  • Charlee predicts severity in various ranges (low, medium and high with dollar amounts dependent on machine learning) allowing for fast tracking and insights-based assignments
  • Charlee provides claim level alerts and red flags based on deep learning of unstructured and structured claims and policy data for developing investigation action plans
  • Charlee provides claims and risk portfolio including operational metrics, reserving patterns and high-risk trends correlating to NLP based tagged topics

Medical / Workers Compensation Analytical insights and analysis through easy-to-use AI

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Industry challenge

Industry challenge

Claim departments are challenged with managing large claim loads per claim professional, along with inflate medical, administrative, and legal costs associated to claim handling.

The solution

The solution

Through AI and Machine Learning tools an insurance carriers claim department will improve their processes and have access to in-depth analysis for proactive risk mitigation. Our Clara Claims solution now consists of:

CLARA Triage
CLARA Treatment
CLARA Litigation

Business benefits

Business benefits

Make the insurance purchasing process easier, cheaper, more efficient

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Industry challenge

Industry challenge

Insurance confronts the challenge of sluggish new and renewal procedures due to manual underwriting processes. This reliance on manual work hampers efficiency and speed in the industry. It is not an efficient process for the agents/insureds.

The solution

The solution

The current supplemental insurance application process can be frustrating for insureds, agents, underwriters, and everyone in between. AppEase improves both the experience and the outcome. The user experience is designed with underwriters to insureds in mind to enhance satisfaction and efficiency, especially on renewals.

Business benefits

Business benefits

  • Reduce sales cycle (~80%) by collecting apps data electronically
  • Ease of doing business/competitive advantage significantly improved
  • Provides data availability for analytics
  • Removes redundant data entry and quicker quotes and indications
Hear from our partners

Hear from our partners

Medical Records - Reviewed Thoroughly, Examined Quickly, Proceed Confidently

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Industry challenge

Industry challenge

Manually reviewing medical records at scale is a huge drain on resources. The U.S. industry spends $3.5B on labor reviewing medical records per year.

The solution

The solution

DigitalOwl’s Digital Underwriting Abstract (DUA) automatically analyzes medical documents, including unstructured data and imaged records, creating a completely digital, interactive document.

Business benefits

Business benefits

  • Faster review time with our abstract returned in hours versus days
  • Improved productivity and scalability by speeding up tasks, freeing up resources, and empowering your underwriters
  • Save money by reducing expensive hours manually reviewing medical records
  • Focus on the elements pertaining to the case versus sifting through hundreds – or possibly thousands – of pages
  • Make decisions more efficiently, effectively, and with greater confidence
Hear from Our Partners

Hear from Our Partners

Free Yourself From Paperwork

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Industry challenge

Industry challenge

Manual document processing in Insurance. With all of the documents/emails/paperwork in the insurance industry, a lot of time is spent reviewing redundant information in search of the same key pieces of information that is just labeled and formatted differently each time.

The solution

The solution

Doxci is a simple tool that makes enterprise document processing as easy as a drag and drop.Doxci uses AI, NLP and RPA to automatically ingest documents, read them well enough to establish contextual reasoning, and complete the tasks associated with the contents. It can perform simple tasks like converting unstructured data to a structured format for compliance purposes, or more cognitive-intensive processes such as completely automating the submission of small and mid-sized commercial insurance lines. It’s basically 100,000 paperwork employees in 1.

Business benefits

Business benefits

  • Converts messy unstructured data to a structured format
  • Automates entire workflows so that it functions less like a tool and more like an employee
  • Faster, cheaper, more accurate and more consistent than humans, freeing them up for higher value work
  • Able to process everything from simple invoices to analyzing lengthy contracts (hundreds of pages) for contextual discrepancies
  • Increased monthly revenue over 20% for one of our clients

Adding value to Financial Services businesses with Smart Doc Generation & Automation

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Industry challenge

Industry challenge

When it comes to customer communications management, building and managing document templates can be challenging, technical and expensive. Document templates are often built and maintained on syntax-based (mail merge) platforms by technical staff and the dependency on the IT team often results in slow turn-around times. Templates are not always managed and organized centrally which makes it difficult for an organization to have a clear view of their environment and follow a compliant document strategy.

The solution

The solution

DocFusion® enables you to turn regularly used documents and forms into intelligent templates for customer communications management
DocFusion’s drag-and-drop template designer makes template authoring easy and maintainable with drag-and-drop mapping, visual rule-building dialogues, offline template preview capabilities with test data, native connectors to multiple data sources, digital signature support and much more.
DocFusion also features an enterprise-grade central template repository with role-based access, version control and full auditing capability. Documents can be generated on-demand or in batch with the option to connect to our high availability and highly scalable cloud environment.

Business benefits

Business benefits

  • Document composition, automation and governance
  • Hyper personalized claims and policy correspondence
  • Compliance and risk management
  • Preservation of corporate identity
  • Template libraries for re-usable content
  • Pre-build connectors (data push or retrieve strategy)
  • On-premise, cloud or hybrid

Insurance dynamic pricing, advanced rating engine & product personalization

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Industry challenge

Industry challenge

Insurance companies try to sell the same product, at the same price, to customers who have unique needs, risk characteristics and price sensitivities. This commodity based selling, may cause the loss of customers who are willing to pay more for increased comprehensive coverage, as well as customers who cannot afford the product and are willing to give up some coverage to pay less.

The solution

The solution

The joint Earnix and Sapiens solutions uses Earnix for the quoting process on Sapiens’ system. It provides an end-to-end pricing and product personalization software suite, driven by world-class data science, analytical modeling tools, and integrated machine learning. The Earnix suite replaces fixed pricing tables with dynamic pricing API. With the dynamic pricing and product personalization solution, insurers ensure they are offering the right product, at the right price to the right person.

Business benefits

Business benefits

  • Rapid personalization of both claims and policy correspondence reduce cycle times by utilizing previously generated templates
  • Easy access to a central repository of templates, plus automated data and content prefill document templates, save agents time
  • Built-in document preview capability during authoring facilitates a quick turn-around from edit to production

Payments Simplified: All financial data streamlined into a single access point

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Industry challenge

Industry challenge

Insurers struggled with justifying the financial and human capital that goes into processing payments. The demand in managing multiple portals, banking relationships, payment modalities and reconciliation.

The solution

The solution

Allow both workers’ compensation and property & casualty insurers to reconcile payments across multiple modalities with minimal IT requirements. All financial data will be streamlined into a single access point. Empower insurers to achieve immediate total electronic adoption, ensuring payment efficiency.

Business benefits

Business benefits

Making every digital moment secure, for everyone

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Industry challenge

Industry challenge

Insurers need to find services that help them prevent damages from occurring and at the same time to become more relevant to their customers

The solution

The solution

F-Secure provides insurers with a solution to protect and advise their private and small business customers including separate Cyber app (partner branding possible) and also via SDK’s and API’s

Business benefits

Business benefits

  • Become more relevant
    By including digital security elements protecting your customers’ and their families’ digital moments online and increasing the touchpoints to your customers
  • Differentiate
    Drive sales growth by including complete digital security in your offering to protect your customers’ every digital moment, their identities and their devices
  • Increase loyalty
    Enhance your customers’ experience with engaging services they’ll use not just when there’s a claim, but in their everyday lives and become more relevant to your customer
  • Reduce insurance claims
    With F-Secure award-winning solutions which will prevent majority of threats from happening and clearly decreasing claims and contacts

Providing 1st party behavioral data & intent scores to enable intuitive digital experiences

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Industry challenge

Industry challenge

As the insurance industry continues shifting online and carriers adopt instant decisioning, there is a lack of real-time data available to help carriers make instant decisions with confidence and accuracy. There is a need for more data, in real-time, that helps carriers understand the intent of their digital users so they can drive desired outcomes

The solution

The solution

ForMotiv’s behavioral data science platform runs real-time machine learning models on tens of thousands of digital behavioral data points captured during the digital application process to instantly and accurately predict the intent of the end-user. ForMotiv identifies high-risk users, potential cases of fraud / non-disclosure, window shoppers, high intent buyers, frustrated/confused users and more during the application process, meaning carriers can take action during the user journey to drive a desired outcome. ForMotiv has a suite of products including Data, Analytics/Reporting, Behavioral Signaling, and Real-Time Models

Business benefits

Business benefits

  • Identify bottlenecks, dropoff points, high abandonment questions/fields and more to improve the user journey
  • Reduce risk exposure without decreasing conversions
  • Create smarter Accelerated Underwriting & reduce 3rd party data costs – instantly determine who should be accelerated and who should be further qualified via medical review/fluid test
  • After a simple integration, behavioral data can be leveraged across the enterprise and incorporated into existing predictive models

Trust Automation solutions that allow for real time decisions based on real time data

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Industry challenge

Industry challenge

Because speed and convenience have altogether redefined what it means to serve consumers, it is time to start building the relationships your customers demand and deserve. However, you cannot simply accept all policy requests or pay out each and every claim. At least not right away. You have to do your research and you have to do it instantaneously. What would your processes look like if you could instantly trust your customers?

The solution

The solution

Knowing when to trust keeps you in control of your processes – automating as much as possible, while engaging staff in case a further assessment is required. In claims processes, FRISS’s Trust Automation Platform automatically notifies your adjusters which claims to trust and which ones require a deeper expert review to scout for fraud. This improves the experience for the sincere customer, while at the same time fraud risks are identified. This all happens in real-time within IDITSuite using a combination of real-time internal and external data, powerful AI models, network analytics, expert knowledge, text mining, and more.

Business benefits

Business benefits

  • Direct bottom line savings
  • Real-time claims segmentation enables a frictionless customer experience
  • Actionable claim insights
  • Instant value, reducing the total cost of ownership

 

Hear from our partners

Hear from our partners

Award Winning, Digital First , Two-way customer service

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Industry challenge

Industry challenge

Glia allows companies to forge and maintain deeper relationships with their customers by providing real-time online “face-to-face” access to account managers, advisors, and agents. With 2-way video communication, your customers can put a face to a name – building greater customer satisfaction and loyalty in the process.

The solution

The solution

Glia enables companies to acquire more leads and increase online conversions. Companies are able to identify high-value website visitors, react to inbound communication requests, or proactively reach out via live chat, video, or audio. With our powerful Observation and Co-Browsing features, companies can arm their agents with visual context and offer personalized browsing to better aid customers. Intelligently Target Customers – Leverage business logic to reach out to customers who are ready to buy using Overseer, Glia’s proprietary business logic engine. Glia enables companies to better support their customers by injecting more context into the conversation. Through live observation and CoBrowsing, agents are able to see the issues customers are dealing with in real-time – allowing them to provide more personalized service and efficient resolution.

Business benefits

Business benefits

  • Provide Superior Support with Digital Customer Service
  • Increase Sales with Digital Customer Service
  • Leverage co-browse to resolve issues faster

Customer Communications Management (CCM), Build Once and Deliver Anywhere

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Industry challenge

Industry challenge

Many insurance carriers prioritize speed to market to meet changing customer needs but struggle to develop, file, and implement new products and product changes. While Customer Communications Management (CCM) platforms can help manage communications for these products, few have capabilities to specifically manage the documents required during the product development process.

The solution

The solution

With GhostDraft, insurers can automate the forms and document lifecycle, from inception to delivery, in one powerful and easy-to-use suite designed for insurance. Now, you get everything you need to get new or updated products to market quickly and streamline all your communication needs in a centralized CCM system that offers research, design, filing, specification, development, review, test, deployment, and implementation tools for the whole organization.
GhostDraft offers a modern, cloud-native suite that is seamlessly integrated with Sapiens to simplify managing communications.

Business benefits

Business benefits

  • Drive digital transformation and end-to-end process automation
  • Accelerate speed to market
  • Deliver superior customer experiences with modern forms
  • Get an insurance-designed solution with ISO prebuilt libraries
  • Reduce costs with a cloud-native SaaS-priced solution
Hear from our partners

Hear from our partners

Delivering measurable results to help you price policies and manage claims more accurately

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Industry challenge

Industry challenge

Insurers relying on traditional approaches for underwriting and claims management lack full visibility into risk, which limits their ability to win more business while maintaining their loss ratios.
On the underwriting side, they are challenged with pricing accurately to reflect the risk, limiting their ability to price competitively, quote business quickly, and expand into new markets profitably.
In claims management, insurers lack visibility into claims risks, leading to potentially long-duration claims which can become catastrophic and costly.

With a more complete, in-depth picture of risk, underwriters can make pricing decisions more accurately and more competitively, enabling them to win more business, grow with new clients, and enter new markets profitably. Claims managers gain an “early warning” of the most expensive claims, to focus proactively where needed while reducing the cost of claims. By using Gradient AI’s solutions, insurers of all types achieve a better return on risk.

The solution

The solution

Gradient AI is the leading provider of proven artificial intelligence (AI) solutions for the insurance industry. Its solutions improve loss ratios and profitability by predicting underwriting and claims risks with greater accuracy, as well as reducing quote turnaround times and claims expenses through intelligent automation. Unlike other solutions that use a limited claims and underwriting dataset, Gradient’s software-as-a-service (SaaS) platform leverages a vast dataset comprised of tens of millions of policies and claims. It also incorporates numerous other features including economic, health, geographic, and demographic information, as well as modeling expertise and deep insurance industry experience. Customers include some of the most recognized insurance carriers, MGAs, MGUs, TPAs, risk pools, PEOs, and large self-insureds across all major lines of insurance.

Business benefits

Business benefits

  • Augmented intelligence to make your organization and people even more effective
  • Cutting edge artificial intelligence and machine learning solutions
  • Designed specifically for the insurance industry and risk management professionals
  • Predictive and prescriptive analytics
  • Enable automation and provide decision support

Greenroad offers telematics for fleet management and insurance companies

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Industry challenge

Industry challenge

Car insurance companies are facing high competition and low margins. To reduce claim losses, insurers must promote safe driving. They also need a better way to price risk, to retain safe drivers and charge higher premiums for ‘risky’ drivers. Usage based insurance is one possible strategy to reduce costs. However, being able to accurately predict the level of risk per driver, provides an additional layer of information for the insurer to set premiums better.

The solution

The solution

The joint Sapiens and GreenRoad solution enables automotive insurance carriers to secure a new level of risk assessment data about their drivers on a dynamic basis, making it possible for them to provide more competitive, personalized driver insurance premiums, customer-centric services and proactive risk-prevention programs.

Business benefits

Business benefits

  • Rapid personalization of both claims and policy correspondence reduce cycle times by utilizing previously generated templates
  • Easy access to a central repository of templates, plus automated data and content prefill document templates, save agents time
  • Built-in document preview capability during authoring facilitates a quick turn-around from edit to production

Simple, Lovable Communication

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Industry challenge

Industry challenge

Insurance is complicated. This complexity results in policyholder and claim rep frustrations, higher costs and risks for all parties.

The solution

The solution

Hi Marley helps carriers achieve success across the most important dimensions in insurance, streamlining complexity and easing customer and employee churn.

Business benefits

Business benefits

  • An Elevated Policyholder Experience – Policyholders are delighted to communicate in the ways that work best for them. The continual stream of timely communication manages
    expectations and builds trust and loyalty to improve customer satisfaction and retention.
  • A Better Employee Experience – Claims adjusters’ jobs become easier, allowing them to focus on the most important tasks, while building better policyholder relationships. Hi
    Marley’s Coaching capabilities reward and encourage positive behavior and best practices, improving job satisfaction.
  • Improved Financial Results – Streamlined communication and enhanced collaboration allow carriers to see financial savings with reduced cycle times, improved productivity and
    increased customer retention. Results are measurable with analytics and expert reporting features.

Personalized Video platform - build, customize and launch campaigns fast

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Industry challenge

Industry challenge

Insurance customers largely aren’t engaged with their providers. Meanwhile, increasing competition threatens retention. Insurers need to communicate with customers in a way that won’t be ignored but is also scalable and easy to implement.

The solution

The solution

Idomoo’s Personalized Video platform lets you build and launch campaigns fast, whether you need 500 videos or 5 million. With real-time rendering, interactivity and cinematic quality, it’s the superior CX your customers deserve. Personalized Video combines the impact of video with the relevance of personalization to create an effective communications medium. It’s proven to increase sales by as much as 8x and cut churn by 37%, all while adding a human touch to the insurer-customer relationship. From acquisition to onboarding to loyalty and more, launch campaigns and get results fast. Modern consumers expect personalized experiences. Why should video be any different?

Business benefits

Business benefits

  • Increase retention by reaching out personally and visually at key moments in the customer journey, such as
    before a policy renewal

  • Reduce call center volume with videos that answer questions clearly and personally before your customer picks
    up the phone

  • Put your data to work with personalized offers that drive ROI, and add interactivity to your video to further
    boost conversions

  • Increase customer satisfaction from the start with personalized onboarding videos that increase brand loyalty
    long-term

  • Idomoo’s open platform, which easily scales to millions of videos, saves you time with built-in automation
    tools and customizable templates.

The Imburse platform connects any organization to the entire global payments ecosystem

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Industry challenge

Industry challenge

Insurers struggle to access multiple payment providers and technologies to cover their complex needs. Their legacy IT systems make these integrations a long, expensive, and resource-draining process. On top of that, insurers lack the payment know-how and specialist resources needed to optimise their payments system in-house.

The solution

The solution

Through one single connection to us, Imburse connects any organisation, regardless of its existing IT infrastructure, to the entire global payments ecosystem. We do all the heavy lifting of connecting to payment providers and technologies around the globe, making it easy, fast and inexpensive to deploy new technologies, for both collections and pay-outs.

Business benefits

Business benefits

  • Improve speed-to-market
  • Maximise payment options
  • Improve customer experience
  • Reduce costs
  • Access unified reporting and payment analytics
  • Traditional integrations are complex, expensive and time consuming. The Imburse solution looks to remove this obstacle of by offering enterprises a single, convenient entry point to the entire global ecosystems of payments.

Providing a complete, simple, & secure electronic bill presentment and payment solution

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Industry challenge

Industry challenge

Insurance organizations face many payment processing challenges from improving reconciliation efficiencies, reducing policyholder churn and keeping costs low. Add to that the burden of compliance liability, the pressure of ever-changing customer expectations and the need to reduce policyholder churn. The challenges may well seem insurmountable.

The solution

The solution

The joint Sapiens and Invoice Cloud solution delivers a streamlined omni-channel payment experience that improves operational efficiencies by simplifying the payment process and increasing self-service adoption. Invoice Cloud’s tight, real-time integration with Sapiens’ industry leading software solutions accelerates reconciliations, while providing a seamless payment process for policyholders. Invoice Cloud provides a simple, secure online billing and payment solution for insurers.

Business benefits

Business benefits

  • Rapid personalization of both claims and policy correspondence reduce cycle times by utilizing previously generated templates
  • Easy access to a central repository of templates, plus automated data and content prefill document templates, save agents time
  • Built-in document preview capability during authoring facilitates a quick turn-around from edit to production
Hear from our partners

Hear from our partners

Offering CYBER insurance risk assessment within an underwriting process in existing policies

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Industry challenge

Industry challenge

Reinsurers face the challenge of identifying and financially quantifying cyber risk for a single business and accumulated exposures across their portfolios. Reinsurers lack access to the tools for calculating potential affirmative cyber exposures within cyber policies and silent cyber exposures within other P&C policies, leaving them exposed to unexpected cyber losses.

The solution

The solution

The joint Sapiens and Kovrr solution delivers transparent, real-time data- driven insights into affirmative and non-affirmative single, accumulated and catastrophic cyber risk exposures. The Kovrr platform is designed to help underwriters, exposure managers and catastrophe modelers better understand, quantify and manage cyber risk by utilizing AI-powered predictive risk models. Kovrr uses customer data from Sapiens and other sources and the underwriting insights can be integrated to the overall underwriting, according to the insurance product.

Business benefits

Business benefits

Kryon System offers robotic process automation solutions

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Industry challenge

Industry challenge

The insurance industry is chock-full of routine and time-consuming tasks like manual data gathering and entry. At a time when the ability to handle data quickly and accurately is a matter of survival, many insurers still struggle to execute repetitive business processes at high volumes.How do we cut SLA from days to minutes? How do we enhance process accuracy by making sure there are no errors? How do we create a system that can work 24/7 for us?

The solution

The solution

The partnership between Kryon and Sapiens allows insurers to easily discover and map all processes with an AI based tool. It can identify which ones can be executed automatically by the Sapiens solution and which can be automated simply by taking the workflows generated by the discovery tool into a developing environment for fine-tuning (instead of having to create them from scratch). Bots will run these processes 24/7 to reduce CSR work, avoid human error, and increase productivity.

Business benefits

Business benefits

  • Avoid costly errors while complying to regulations
  • Streamline claims registration and processing
  • Improve customer service

Improves analytical capability, helps lower loss ratio & enables profitable portfolio growth

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Industry challenge

Industry challenge

The risk and the exposure to new forms of fraud is increasing. The innovation and digitalisation disrupting the insurance industry creates new opportunities for carriers but also for fraudsters. Insurance fraud undermines the capital needed to pay genuine claims and is an additional tax on every policyholder.

The solution

The solution

Fighting fraud is Kube Partners’ primary mission. We work for the greater good, and with our anti-fraud platform Detector, we will reinforce this fight at a global level.

Developed with the contribution of experienced claims handlers, Detector is an advanced cloud-based software platform to provide end-to-end fraud detection and to empower experts to make the right decisions. Our customers have enjoyed a 400% improvement in the number of cases successfully investigated and a 300% improvement in fraud detection efficiency. With our fast implementation path, insurers can go live in as little as 4 to 6 weeks and the initial investment is fully repaid in just a few months with a 10X return on investment.

Business benefits

Business benefits

  • Accurate scoring, minimise false positives
  • Acceleration of the settlement process for genuine claims
  • Full automation: Detector claim scoring and investigation workflow ensures cost and productivity monitoring
  • Easy-to-use SaaS platform: intuitive, self-explanatory and simple-to-use and integrates with company’s system, Detector provides real-time proof of fraud
  • Multiple lines of business supported (motor, property, health, travel, general liability, personal accident, pets)

Clarifying risk and opportunity with industry-leading insurtech

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Industry challenge

Industry challenge

Life insurance carriers are successfully adopting data-driven tools and analytics to reduce reliance on traditional medical exams, time-intensive sales processes, and lengthy decision workflows. But you’re under increasing pressure to achieve competitive yet sustainable pricing, improve risk management, mitigate mortality slippage, and accommodate rule-out criteria. Meanwhile, regulatory uncertainty can compel you to put new, desirable innovations on the wait-and-see list when they could bring ROI and value now.

The solution

The solution

The Irix® suite of identified data products instantly interprets vast amounts of real-time electronic consumer and clinical data and delivers an consistent underwriting decision on the spot. You can automate most decisions, find groundbreaking efficiencies, and realize cost savings without compromising (and often improving) accuracy. Predictive model-generated risk scoring tools stratify risk with more precisions and speed and can be strategically used to issue more business, slash mortality, or balance both. All products can be calibrated to your risk thresholds and underwriting guidelines and are HIPAA- and FCRA-compliant.

Business benefits

Business benefits

  • Add distribution channels and product offerings
  • Modernize risk management and decision-making workflows
  • Enter new markets and extend coverage to the multibillion-dollar middle market
  • Find unprecedented protective value

Instantly collect forms, esignatures, docs, id, payments & more

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Industry challenge

Industry challenge

Consumers expect instant experiences anywhere and everywhere but especially on their mobile phones. Sales processes that involve paper forms slow down sales and renewals cycles causing potential customers to drop out and turn to more digital-savvy competitors. Slow claim cycle-times also inflate claims costs, cause customer frustration and churn. You need to deliver the instant digital experiences consumers expect or risk losing business to the competition

The solution

The solution

The joint Sapiens and Lightico solution enables insurers to complete entire customer-facing processes in real time by streamlining, digitizing and automating interactions. With Lightico, businesses can instantly collect customer documents, eSignatures, eForms, payments and consent to disclosures, plus confirm policy terms and verify ID, even on their mobile phones

Business benefits

Business benefits

  • Decrease the time and costs associated with the claims process
  • Increase the speed of payment on overdue accounts
  • Decrease inbound call volumes
  • Improve the overall customer experience
  • Offer choice and Opt-In and preference management
  • Be up and running and see significant results within 90 days

Next® is a unified enterprise archive for all your documents. On premise or on the cloud

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Industry challenge

Industry challenge

Millions of documents, in a myriad of formats, and to be retained for decades. The challenging reality for insurance companies anywhere.
Paper documents, PDFs, Emails, Word™ documents, Excel™ sheets, photos, videos, sound recordings, portal uploads, text messages, chat dialogs, and XML files – you name it.
You don’t want to mess up your core systems, but you still need the info. And you need to keep it safe and secure.

The solution

The solution

Next® Enterprise archive, lets you access all the relevant documents directly from the account, the policy, and the claim record in IDIT, other SAPIENS solutions, and your customer portal.
Next® automatically captures all your documents. Performs OCR. Classifies and index documents. Creates futureproof versions in PDF/A. And manages permissions. For decades.
Next® is a unified enterprise archive for all your documents. On premise or on the cloud.

Business benefits

Business benefits

  • Improved customer service
  • Reduced operational costs
  • Faster response to customer needs
  • Faster implementation of new and updated systems
  • Easier retirement of old systems
  • Easier compliance with GDPR and other regulations
Hear from our partners

Hear from our partners

ODG’s is the one-stop location for workers’ compensation, disability, and auto liability claim management support

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Industry challenge

Industry challenge

Used by claims and case managers, healthcare providers, employers, insurance carriers, third-party administrators, managed care organizations, and attorneys, and adopted by more state regulators for state workers’ compensation systems than any other guideline. ODG by MCG’s goal is to help provide you with the right care, return-to-work plans, and job modifications, with the right resources to the right patient at the right time – with minimal waste and streamlined automation where recovery and guidelines align.

The solution

The solution

ODG provides unbiased, evidence-based guidelines and technology solutions that support payers, providers, and employers in their efforts to effectively return people to health in workers’ compensation. The clinical guidelines and analytical tools within ODG help improve and benchmark return-to-work performance, set reserves, facilitate quality care (including auto-authorization by CPT-ICD), and assess the level of claim risk for interventional triage.

Business benefits

Business benefits

    ODG for Workers’ Compensation solutions include:

  • TAO Index (Treatment Analyzer on Outcomes): measures the correlation of each medical intervention with timely return-to-work
  • Treatment Guidelines: ODG evidence-based treatment guidelines are designed for clinical practice as well as utilization review and medical management
  • Return-to-Work Guidelines: ODG evidence-based return-to-work guidelines and predictive modeling are designed to impact as well as forecast time away from work for prospective
    case/claims management and retrospective benchmarking
Hear from our partners

Hear from our partners

Improve claims efficiency by structuring unstructured data & automating claims processes

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Industry challenge

Industry challenge

Most insurers today have a highly manual claims process which leads to substantial process costs, lengthy response times and disgruntled customers.
Customer expectations regarding communication are moving in a direction that requires digitization inside of the insurance companies.

The solution

The solution

The joint Sapiens and omni:us solution allows insurers either to automate the claims handling process or to suggest “Next Best Actions” to the claim’s processor.
Cognitive and deep data extraction of all incoming documents (structured, unstructured, continuous text, handwriting, etc.) is interpreted and translated into fully contextualized claims scenarios which prepares the ground for an AI-based decision framework for automation and decision support. Our solution minimizes the manual data processing and forms a basis for straight-through processing at scale.

Business benefits

Business benefits

  • Process complexity reduction
  • Claims decision support for claims adjuster
  • Real-time claims status & updates
  • Personalized claims experience
  • Fast & transparent settlement

One Inc offers a single platform to process digital payments for premiums and claims

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Industry challenge

Industry challenge

To provide carriers a digital payment network allowing their consumers a fast, frictionless, and secure payment experience.

The solution

The solution

With One Inc’s proven PremiumPay® and ClaimsPay® digital payment networks, we provide insurers with the comprehensive insurance payments experience that customers require – fast, flexible, and future-focused.

Business benefits

Business benefits

  • Customer Experience-Connect and engage policyholders through an exceptional, expedient, and seamless payment experience
  • Digital Engagement-Proactively engage policyholders throughout the premium and claim payments experience
  • Reporting and reconciliation-Reconcile accounts, instantly find discrepancies, analyze and report payment activity
  • Security & Compliance-Remove sensitive payment data from your network and simplify your compliance burden
Hear from our partners

Hear from our partners

Opterrix empowers insurers to proactively identify, quantify, and mitigate avoidable losses

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Industry challenge

Industry challenge

Opterrix is a powerful risk intelligence platform that enables insurance carriers to proactively identify, quantify and mitigate avoidable losses. Designed by insurers for insurers, Opterrix leverages the latest advancements in meteorology, data science, AI, and cloud computing to help insurers make better decisions faster and implement proactive strategies throughout the insurance value chain. Insights are available via our single sign-on web application and API access.

The solution

The solution

Underwriting: Opterrix is a single source of knowledge that helps carriers measure and manage property-level accumulation and aggregate limits, real-time moratorium declaration and monitoring, and post-event claims management.
Claims: Opterrix monitors complex portfolios in real-time, provides advanced notifications of upcoming weather events, generates claims predictions before FNOL, and offers unparalleled street-level analysis for optimized claims workflows.
Customer Engagement: Opterrix enables insurance carriers to deliver real-time notifications that protect, inform, and interact with policyholders when and where risk mitigation is top-of-mind.

Business benefits

Business benefits

  • Prevent binding of high-risk policies and reshape costly accumulations in real-time
  • Create a holistic view of loss activity
  • Reduce claims cycle times and loss adjustment expenses
  • Improve combined and operating ratios
  • Increase customer satisfaction and retention

Best-in-Class Electronic Billing, Payments, and Disbursements

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Industry challenge

Industry challenge

When Policyholders can be tempted to switch and save, delighting and retaining customers is key. Today’s modern carriers must deliver a comprehensive billing, payments, and claims disbursements experience to increase customer satisfaction and improve operations.

The solution

The solution

With more payment methods and channels than any other provider and as the #1 best-in-class rated EBPP provider, Paymentus delivers the modern solutions insurers need and policyholders require.

Business benefits

Business benefits

Improved Customer Experience: Policyholders can pay exactly how they want with instant access to a robust suite of payment options and have access to faster digital claims payouts proven to increase Net Promoter Scores (NPS).
Comprehensive Real-Time Reporting: Staff can access a single, dashboard view of payment data to quickly serve customers, efficiently resolve inquiries and improve reconciliation and business operations

Risk & demand modelling, price optimization and dynamic pricing engine at your fingerprints

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Industry challenge

Industry challenge

Insurers often to struggle to adjust their pricing with any real pace, taking weeks or months to build pricing models only to then have to transform these models down into rating structures that are manually deployed, thus losing accuracy and efficiency in the process. Insurers are facing an ever increasing competitive environment, it is essential they can rapidly build and deploy new pricing in order to stay ahead of the market

The solution

The solution

Quantee help insurers, MGAs and InsurTechs to improve the granularity and accuracy of pricing models, deliver more targeted results, enable instant deployment and monitoring in real-time.
Quantee provides an end-2-end dynamic pricing & modelling platform which allows Insurers and MGAs to efficiently manage the entire pricing process through one user interface. This gives the power back to the pricing teams, allowing them to perform inter-day price changes and build sophisticated pricing models that utilize the latest techniques and insights

Business benefits

Business benefits

  • Ultimate efficiency through the pricing process with an end-2-end solution
  • Complete flexibility to be able to build any type of pricing model easily
  • Deploy rapidly to market with a pre-integrated pricing engine with API connectivity
  • Quickly and easily create communication templates from a single design interface

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    Industry challenge

    Industry challenge

    Need to quickly and easily create communication templates from a single design interface (ability for drag and drop design composition approach). Along with having a central version-controlled and compliant library of content.

    The solution

    The solution

    Quadient provide a portfolio of technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Extend your communications by using Inspire Flex’s secure delivery channels. Power interactive and compliant experiences at scale for web, mobile and digital. Inspire will allow insurers to easily design, modify, manage, and deliver claim and policy documents without the need for technical expertise. This will drive efficiency, reduce errors and enhance communication across all channels.

    Business benefits

    Business benefits

    Rapid personalization of both claims and policy correspondence reduce cycle times by utilizing previously generated templates
    Easy access to a central repository of templates, plus automated data and content prefill document templates, save agents time

    Built-in document preview capability during authoring facilitates a quick turn-around from edit to production
    Easily integrate multiple data sources to generate personalized digital and printed communications on demand or in high-volume batches.

    Ravin integrates into existing workflows to create an AI-powered 360° vehicle inspection and also additionally add to the claims domain

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    Industry challenge

    Industry challenge

    The existing market solutions suffer from manual inspection processes, long review times, and additional blocks to productivity. These problems cause delays while frustrating claims processors, repair shops, and customers who rely on their cars.

    The solution

    The solution

    From Underwriting, through FNOL, to settlements, Ravin AI greatly reduces friction. Our AI-powered assessment of damage combined with Ravin’s seamless video capture experience, produces greater insight, ensures that standards are met from the start, and helps repair shops source the required parts. Saving effort, speeding up claims, and getting people back on the road.

    Business benefits

    Business benefits

    • Cut down claim cycle time to minutes. A customer is guided by the Ravin Inspect app to capture damages with a
      mobile app.
    • Empower and create transparency between insurer, customer, and repair shop.
    • Advanced AI ensures high quality, multi-angle capture and limits fraud.
    • Repairers receive full visibility and participate in the quote using Ravin’s remote intelligent dashboard.

    We Keep Riders Safe by providing a holistic safety solution tailored for motorcycle fleets

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    Industry challenge

    Industry challenge

    Motorcycles face a disproportionately high accident rate, with fatalities 30 times more likely than in cars. Unfortunately, safety technology for motorcycles lags behind that of cars, contributing to elevated insurance costs. Moreover, motorcycle fleets lack visibility into rider safety aspects, hindering their ability to take data-driven preventive measures or capture video footage in the event of accidents.

    The solution

    The solution

    Rider Dome utilizes AI to deliver real-time alerts to riders, effectively mitigating critical threats on the road and reducing accidents. Additionally, our Fleet Monitoring Platform equips fleet managers with the real-time data necessary to monitor, track, and measure fleet safety.

    Business benefits

    Business benefits

    • Improve motorcycle riders’ safety, leading to a reduction in accidents
    • Generate significant savings for fleets by addressing both direct and indirect costs associated with motorcycle accidents
    • Enable insurance companies to offer advanced solutions that mitigate rider risks and support data-driven insurance decisions

    Via its unique niche medical management program SI supports the casualty market

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    Industry challenge

    Industry challenge

    Automation has created efficiencies to medical bill processing that have had an opposing effect to the management of high dollar medical bills. Faster turn-around time, siloed adjudication tools, and minimal human touch have left a status quo where the market has accepted that casualty medical payments will have a high degree of overpayment.

    The solution

    The solution

    S1 Medical’s bill review program & complex bill strategies brings the necessary balance of available tools, clinical competency, and communication to produce clinically reviewed, accurately coded, and competitively fair medical payment allowances.

    Business benefits

    Business benefits

    • Every medical bill submitted to Complex Bill Strategies begins with an exhaustive review of every line of supporting medical notes
    • Rather than a predetermined “pend queue” hierarchy, S1 takes all options into consideration and chooses the most effective strategy, bill by bill
    • Real-time claims status & updates
    • Our solution involves people, who are available and ready to speak in detail with complete familiarity on every bill
    • This intense effort found in S1’s Complex Bill Strategies generates medical bill savings that far exceed the market-standard bill adjudication reductions

    Cloud-based, flexible workflow engine for online document and process delivery

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    Industry challenge

    Industry challenge

    Insurance administration systems were not built to engage directly with a policyholder on his, often now mobile, device of choice, yet policyholders want a personalised experience with a consistent brand experience when and where they wish to engage.
    Hence, on-boarding new customers and processing renewals, MTAs & payments processes are often cumbersome, expensive and inconvenient.

    The solution

    The solution

    Cloud-hosted SDX Engage is already used across multiple policy lines by TIA administration users to seamlessly digitise customer engagements – automating full process flows between the administration system and the policyholder’s device of choice.
    With our established APIs, Insurers and Brokers can very quickly on-board customers, exchange documents and receive customer payments or confirmations (by simple acknowledgement or multi-party eSignature) with a consistent brand experience.

    Business benefits

    Business benefits

    • Simply automate customer engagements, including documents, customer confirmations, eSignatures and payments, throughout your on-boarding, MTA, claims, renewals and payment processes
    • Digitise your product lines without any changes to your administration system
    • All activities and data exchanged through any customer engagement workflow are automatically recorded in the customer’s vault and back into your administration system
    • Improve your customer experience whilst reducing inbound and outbound call volumes.

    A best-in-class Claims Fraud Detection, the AI fraud-fighting solution for P&C insurers

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    Industry challenge

    Industry challenge

    Several industry reports estimate fraud to be around 10% of the entire insurance gross written premium for P&C. This represents total losses of more than $40 billion for P&C insurers in the US and more than $55 billion for P&C insurers in Europe. In addition, fraudsters are becoming more innovative, deploying complex fraud patterns. SIU teams find that rules-based solutions are less reliable and more labour-intensive when faced with novel fraud techniques.

    The solution

    The solution

    Shift Claims Fraud Detection is an AI-native solution that lets investigators discover more fraud, faster, and throughout the entirety of the claims process. Our solution leverages the collective knowledge of over 200 data scientists and over 100 external data sources – including trusted fraud detection resources such as Lexis-Nexis and the NICB. G71By combining insurance-specific intelligence and data, Shift Technology creates a solution that lets investigators find and mitigate more fraud while encountering fewer false positives. This improves the customer experience and creates cost savings that P&C insurers can pass on to their policyholders.

    Business benefits

    Business benefits

    • Powerful AI solution grows hit rate by 3x
    • Reduce false positives to drive more efficient workflows
    • Identify both simple and sophisticated fraud techniques
    • Clear context for 60% faster resolutionShift Technology is enabling P&C insurers to see more, do more, and be more for their policyholders. Decisions shape the insurance industry. P&C insurers must make the correct decision, quickly, in every policyholder interaction, from underwriting to claims and beyond. Shift’s AI solutions effectively automate and optimize insurance decisions, liberating insurers to innovate and find new ways to be there for their customers.
    • More accurate decisions about fraud and misrepresentation at the point of underwriting and policy
      activation to reduce leakage
    • AI-native claims fraud detection that effectively identifies individual and network fraud schemes and
      provides contextual guidance for investigators
    • More efficient and accurate decisions at the point of claims first notice of loss (FNOL), including AI
      document intake and analysis, and verification of claims details
    • More efficient use of human expertise thanks to insurance-trained AI that can handle many routines and
      complex tasks
    • Support for compliance efforts including Know Your Customer (KYC) and Anti-Money Laundering (AML)
      initiatives

    Soleadify addresses the misclassification of SME/SMB Businesses during underwriting

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    Industry challenge

    Industry challenge

    The Soleadify Match & Enrich API allows clients to query Soleadify’s live “Company Profile” Database. With 50+ data points refreshed weekly on more than 70M companies from around the world, Soleadify’s APIs can power real-time business classification. Soleadify boasts a 98% accuracy
    rate for SMB classification, making their data a perfect ingredient for underwriting automation.
    The solution

    The solution

    The Soleadify Match & Enrich API allows clients to query Soleadify’s live “Company Profile” Database. With 50+ data points refreshed weekly on more than 70M companies from around the world, Soleadify’s APIs can power real-time business classification. Soleadify boasts a 98% accuracy
    rate for SMB classification, making their data a perfect ingredient for underwriting automation.
    Business benefits

    Business benefits

    • Drive underwriting automation with top-tier company data for business validation and pre-fill applications.
    • Improve risk profiling with accurate business classification and diverse real time data points for precise modelling.
    • Discover new revenue opportunities by uncovering unknown business attributes and monitoring changes.
    By combining Soleadify’s accurate and comprehensive company data with industry-leading software, Sapiens clients in the UK, Europe and North America can immediately benefit from enhanced quote-to-bind conversion ratios and improved underwriting accuracy that addresses preventable premium leakage.

    Geocoding & Address Enrichment for in-depth risk analysis and accurate form prefill

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    Industry challenge

    Industry challenge

    Property and Casualty insurance companies and claims adjusters need location data to exactly identify the structure they’re insuring. An address alone is insufficient for risk analysis. Many insurance companies struggle with large mapping providers that may only deliver a street front and sometimes not even the correct address. These errors lead to lost business, higher loss runs, and adjusters dispatched to incorrect locations.

    The solution

    The solution

    For underwriters and agents, Smarty’s US Rooftop Geocoding identifies the precise location and enables accurate risk assessment of the structure plus 45+ additional points of data on the property. For claims departments and adjusters, Smarty’s US Address Autocomplete expedites First Notice of Loss (FNOL) and provides adjusters a verified address before they leave the office.
    Business benefits

    Business benefits

    • Carriers improve their loss ratio with accurate risk analysis with Smarty’s US Rooftop Geocoding
    • Claims adjusters expedite First Notice of Loss (FNOL) and arrive at the right location with Smarty’s US Address Autocomplete
    • Insurance agencies get more quotes and online conversions with Smarty’s US Address Autocomplete
    Hear from our partners

    Hear from our partners

    Improve & automate the customer communication process

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    Industry challenge

    Industry challenge

    In today’s competitive environment, carriers, state funds, MGA’s, MGU’s, premium finance companies+ need to be able to offer Pay -As- You- Go solutions on lines of insurance with variable exposures such as payroll, sales, insurance values, etc. Building these capabilities and developing systems to gather the variable data necessary to calculate and collect premiums, is a daunting and time- consuming task that most carriers+ are not prepared to do on their own.

    The solution

    The solution

    SmartPay tailors a bespoke PayGo solution to a carriers’ needs with best-in-class technology, years of experience, and strong, in- house customer support, for insureds, agents, and a carrier’s staff. SmartPay’s expertise empowers carriers+ to gain or to retain accounts and or exceed competitors’ offerings.
    Business benefits

    Business benefits

    • Easy implementation within Sapiens’ platform based on a flexible, carefully developed approach to a PayGo solution that fits your processes and your needs
    • Reductions in billing and collection expenses
    • Various options of direct data collection of multiple exposures such as payrolls, sales, insured values, etc.
    • Maximum transparency on exposure data during the policy period, helping to reduce audit and bad debt expenses, saving you time and money
    Hear from our partners

    Hear from our partners

    Underwriting efficiencies and greater risk insights with Commercial Insurance Insights

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    Industry challenge

    Industry challenge

    In competitive marketplaces, the need to identify and underwrite profitable risks and portfolios for sustainable top and bottom line growth becomes ever more critical for results and shareholder return. Underwriting inefficiencies, quality of data and fragmented data sources puts even more pressure on operational expenses and costs of acquisition, whilst the challenge of ESG within portfolios and at point of risk assessment is increasingly under scrutiny.

    The solution

    The solution

    Commercial Insurance Insights, which runs on on Swiss Re plug-and-plug analytics platform Impact+, brings together P&C risk information and market insights covering over 100 million SME and Mid-Market companies globally, that can be accessed seamlessly via APIs with the data embedded with Sapiens’ underwriting workbench. Insights modules include Market Insights, Man-made and NatCat, Liability and Sustainability risk insights.

    Business benefits

    Business benefits

    • Identify the most attractive target segments in granular industry and client level
    • Extensive risk assessment with integrated Swiss Re risk models
    • Sustainability risk assessment
    • Portfolio data integration and benchmarking
    • Single risk evaluation on fingertips
    • Automatic due diligence on company evaluation

    Engage customers proactively with communications via the channel of their choice

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    Industry challenge

    Industry challenge

    Digital disruption in today’s Insurance Industry has forced many companies to rethink traditional business models and processes. Due to the rise of mobile smartphones, tablets, apps, cloud computing capabilities, and privacy and security concerns, consumer expectations have shifted towards a need for communication, payment and information immediacy and safety. It is now time for insurers to evolve and harness this digital shift in order to attract and retain new and old customers.

    The solution

    The solution

    Sapiens and SPLICE Software partner to provide streamlined billing, claims, marketing and customer experience communication solutions to insurers, that are automated through Sapiens property & casualty, and life, pension & annuities platforms. This partnership enriches the customer experience and gives insurers more direct control of their customer relationships, drives engagement, increases loyalty and operational savings.

    Business benefits

    Business benefits

    • Decrease the time and costs associated with the claims process
    • Increase the speed of payment on overdue accounts
    • Decrease inbound call volumes
    • Improve the overall customer experience
    • Offer choice and Opt-In and preference management
    • Be up and running and see significant results within 90 days
    Hear from our partners

    Hear from our partners

    Medfax Healthcare Provider Analysis & Scoring

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    Industry challenge

    Industry challenge

    In today’s accelerated and dynamic healthcare marketplace, there is a crucial need for Medical Professional Liability carriers and Workers’ Compensation underwriters to have access to accurate provider data to mitigate risk in real-time. The current issue of maintaining provider databases through data sharing, outreach, and self-reporting is never accurate. The process is costly, inefficient and is a manual effort for every insurer.

    The solution

    The solution

    TruthMD understands how accurate provider data transforms into effective, desirable provider networks and has been delivering industry-leading, trusted provider data solutions to Medical Professional Liability (MPL) and Workers’ Compensation insurers. TruthMD’s propriety algorithms combine artificial intelligence and machine learning to continuously monitor every MD, DO, NP and PA in the United States. MPL and Workers’ Compensation insurers are able to access TruthMD’s data in near real time this includes all Federal and State provider data allowing each insurer to manage risk, accelerate decision making, optimize the underwriting process and convert providers to policyholders. Insurers may research core demographic and practice affiliation information as well as monitor provider exclusions and sanctions.

    Business benefits

    Business benefits

    • The most accurate provider data, obtained directly from primary sources, in near real-time from thousands of data sources
    • Auto populate new and validate renewal MPL and Underwriting applications
    • Proactively monitor locations, affiliations, licensure, disciplinary actions, investigations, sanctions, and other legal activities of each insured
    • Complete sanctions database to identify and determine renewal actions

    Creating better claim payment experiences

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    Industry challenge

    Industry challenge

    Need for a faster, efficient, and modern connected way to provide payments to claimants.

    The solution

    The solution

    Provide insurers a complete digital payment platform that will streamline operational costs, improve customer interactions, and meet the demand for fast, safe and reliable B2B and B2C claims payment processing.

    Business benefits

    Business benefits

    • Rapid personalization of both claims and policy correspondence reduce cycle times by utilizing previously generated templates
    • Easy access to a central repository of templates, plus automated data and content prefill document templates, save agents time
    • Built-in document preview capability during authoring facilitates a quick turn-around from edit to production

    Vendor Aggregation Platform for Service Providers Management

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    Industry challenge

    Industry challenge

    Insurers lack a digital solution to effectively manage their vendor network and lack digital end-to-end processes for an efficient and secure collaboration. This leads to high claims payments (claims inflation), high labour costs in the claims teams and a limited customer service.

    The solution

    The solution

    Yarowa’s digital vendor and order management solution onboards claims vendors to a cloud based platform. The Yarowa platform offers extensive functionality for vendor management (like analytics for vendor efficiency, marketplace, rule engines, etc.). Additionally, all processes for the collaboration with vendors and the insured are digital, efficient, guided and transparent (including automation options). All vendor types are part of the Yarowa platform (e.g. tradesmen, doctors, lawyers, car repair shops, loss adjustors, and many more). Yarowa also offers a solution for automated cover checking, based on smart contracts.

    Business benefits

    Business benefits

    • Significant process efficiency improvement (up to 40% measured)
    • Increased accuracy of claims payments (optimisation of 10% measured)
    • Higher customer satisfaction (average end-customer rating of 8.8 out of 10 points)
    Hear from our partners

    Hear from our partners

    Worldpay provides payment methods through a singular API integration

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    Industry challenge

    Industry challenge

    Today, policyholders expect to pay their premiums and receive their claims in ways that are fast and frictionless across multiple channels and geographies. Each market’s payment landscape is unique, and so are its participants.

    The solution

    The solution

    Worldpay provides a unified payment solution for every payment experience across premiums and claims while opening the world to insurtechs and carriers with local payment methods. We empower insurers to settle claims quickly and easily to anyone, anywhere, and ensure they can optimize all the payments they take and make with fraud protection, chargeback management and optimization tools.

    Business benefits

    Business benefits

    • Global Expertise — Our 25+ years of experience in the insurance industry helps fuel global commerce on a massive scale with 130 million transactions processed globally for over a million merchants in more than 135 currencies
    • Impactful Innovation — We understand the needs of insurtechs and carriers and innovate for impact – not innovation’s sake. Our solutions help minimize fraud, ease expansion, and optimize business processes
    • A Human Touch — We value our deep client relationships. We take a consultative approach to payments, spending the time to understand individual business and payment challenges before suggesting solutions

    Pricing Sophistication and Agility with Radar Live 

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    Industry challenge

    Industry challenge

    Pricing sophistication and agility is increasingly key to success in personal and commercial lines insurance. Insurers often need the ability to deploy rates and algorithms in real time, to test their performance against strategic objectives and to deploy at scale, all within a tightly governed process. They also need to exploit the benefits of machine learning models in the pricing process, from rate calculations, to demand and retention models, and be 100% sure that deployed rates are exactly what they had planned.

    The solution

    The solution

    Radar enables prices, rules, adjustments, scores and other metrics to be developed and deployed 100% accurately, directly to a rating system and calculated in real time. In markets where regulation permits, this can include policy or risk-level optimisation.

    Business benefits

    Business benefits

    • Pricing sophistication, permitting both simple and highly complex pricing methodologies
    • Rapid reaction to market developments
    • System scalability that can cope with hundreds of millions of quotes per year
    • Protection of robust audit and governance controls
    • Direct and error-free rate deployment

    Technology Partners

    At Sapiens, we believe in the power of collaboration and innovation. Our partnerships with industry leaders enable us to deliver cutting-edge solutions and elevate the capabilities of our offerings to new heights.

    Our technology partners play a pivotal role in fueling our commitment to innovation, quality, and customer satisfaction.

    Together, we drive progress and unlock endless possibilities for our clients across industries.

    Leveraging IBM Z with eMerge for top performance

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    Industry challenge

    Industry challenge

    Dozens of eMerge-based solutions are currently operated on IBM Z platforms. As eMerge has evolved through the years, most of the solution’s investment was exposed to external technologies adjusted that needed support of eMerge versions.

    The solution

    The solution

    Together with eMerge IBM Z customers, Sapiens continues to enhance IBM Z platform capabilities. We are continuously improving our eMerge product to support the latest releases and functionality of IBM Z Systems customers to maintain their workload.

    Business benefits

    Business benefits

    • Consistency The new back-office applications have a unified look and feel, with the reuse of web services across the various applications.
    • Repository System All data from the applications are centralized in IBM Z. This can save unnecessary web services when an application needs data from a second application.
    • Compliance with regulations The new application is regulations oriented.
      Digital services No more paperwork, hand files and file cabinets, no duplicate data, no business errors, everything is validated by the application.
    • Accessibility The new eMerge applications on IBM Z are accessible for intern

    Empowering Intelligent Insurance Together

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    Industry challenge

    Industry challenge

    Today’s insurance industry is facing rapid change and heightened customer expectations. This is in addition to the “cost-conscious” customer, who frequently switches carriers. Now more than ever, insurance leaders are seeking transformation, innovation, and reduced expenses.

    The Solution

    The Solution

    Sapiens, in partnership with Microsoft, is an extensive technology and go-to-market strategic partnership enabling intelligent insurance and empowering more personalized and enhanced experiences.

    Business benefits

    Business benefits

    • Microsoft Azure is our cloud provider for Sapiens Cloud
    • Sapiens & Microsoft – integrated across Microsoft’s portfolio, including Azure, Microsoft 365, Power BI. Roadmap: Dynamics 365.
    • Sapiens’ solutions are surfacing in the Azure Marketplace
    • Sapiens is working closely together with MS product teams

    System Integrators

    At Sapiens, we recognize the importance of seamless integration and implementation in achieving operational excellence. Our strategic partnerships with system integrators are instrumental in ensuring the successful deployment and integration of our solutions.

    Through close-knit partnerships, we co-create solutions that revolutionize industries, empower businesses, and pave the way for a digitally-enabled future.

    The name Q_PERIOR concisely embodies what our company is about: The Q stands for “quality,”

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    The name Q_PERIOR concisely embodies what our company is about: The Q stands for “quality,” while PERIOR is derived from “superior.” This underscores the standard we have set for supplying our customers with first-class results.

    Our focus lies in integrating business & IT. As a management consultancy, Q_PERIOR has a service and solution orientation and distinguishes itself through the interdisciplinary nature in its range of expertise.

    This yields new, creative approaches for innovative business models. With our industry expertise and our comprehensive understanding of the entire insurance value chain, we have been helping our clients for more than 20 years to develop sustainable and feasible strategies and solutions to profitably meet the challenges of the insurance industry.

    In doing so, we accompany insurers along the entire value chain: from strategic consulting in the development of new business models and positioning in the platform economy to the automation and efficiency increase of processes and the successful implementation of the required IT architecture.

    LTIMindtree, we constantly push the boundaries

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    The world is evolving rapidly with transformative technological advancements, dynamic changes in economies, and a shifting global landscape.

    At LTIMindtree, we constantly push the boundaries of what’s possible by leveraging our expertise, experience, and innovative ecosystem to empower enterprises, people, and communities to build a better Future, Faster. Together.

    To achieve this, we drive business transformation using what we are good at—technology, talent, and a robust ecosystem of partners—to eliminate all barriers to progress. Our commitment is to a singular goal: to relentlessly ensure our clients become their future sustainable selves ahead of schedule.

    Our vision lets us be as ambitious as we want to be. It allows us to think beyond what we did until yesterday. Today, we have become the catalyst that takes all our stakeholders to the future, faster. Together.

    Deloitte’s more than 415,000 people worldwide make an impact that matters

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    Building on more than 175 years of service, our network of member firms spans more than 150 countries and territories.

    Together, Deloitte’s more than 415,000 people worldwide make an impact that matters. All the facts and figures that talk to our size and diversity and years of history, as notable and important as they may be, are secondary to the truest measure of Deloitte, our purpose – to make an impact that matters by creating trust and confidence in a more equitable society.

    What really defines us is how we come together to create a more equitable and prosperous future for generations to come. Our insurance professionals include specialists in actuarial, risk management, strategy, operations, technology, tax, and audit and assurance.

    Deloitte’s insurance practice can advise you on how to navigate the shifting landscape of a human-centered economy.

    CGI is the partner and expert of choice for P&C and life insurers, brokers and agents across the globe

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    CGI is the partner and expert of choice for P&C and life insurers, brokers and agents across the globe, including 7 of the top 10 global insurers and 200+ clients worldwide.

    Our 3,500 insurance professionals deliver end-to-end services and solutions that help insurers become digital organizations across all areas of their business, including people, processes and technology. From building digital roadmaps, to implementing core digital strategies such as data analytics and cyber insurance, to designing and managing core systems transformation, we deliver end-to-end digital capabilities and services.

    Our 40 years of insurance experience includes policy, claims and billing system implementations across the globe and the development of innovative solutions such as CGI Ratabase, the industry’s leading rating and product configuration software.

    We also manage the annual delivery of more than 15 million risk information product transactions and process more than $50 billion in premiums through the systems that we manage for our clients.

    Capgemini is the strategic partner who will help you ask the tough questions

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    Capgemini is the strategic partner who will help you ask the tough questions – and find the right answers – by harnessing the power of technology. We apply a breadth of expertise to address the full range of business needs across four areas:

    Strategy and transformation, applications and technology, engineering, and operations. We focus on helping drive value in three key areas: customer experience, intelligent industry, and enterprise management.

    As we do this, we help our clients embrace key technologies such as cloud, data, and artificial intelligence, and also work to improve their cybersecurity and environmental impact.

    Thanks to deep, sector-specific expertise, we are able to develop solutions that are aligned to our clients’ unique challenges and can help them meet their specific objectives.

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