Case Studies

Jevco Implements Sapiens RapidSure Solution with Superb Time to Market



Jevco Insurance, established in 1980, distinguished itself in the specialized markets of recreational vehicles such as motorcycles, ATV and snowmobiles as well as standard and non-standard personal and commercial auto. While offering solutions for harder to insure clients, Jevco has continued to add new offerings, providing a broad range of products to insurance producers (agents/brokers) across Canada.

The Challenge

Jevco was challenged by new business acquisition and retention due to an inefficient, manual process for quoting and processing policies. While other insurance companies were automating their connectivity with producers, Jevco was still using a manual process of phone and fax. These processes resulted in poor service for the insured with additional costs for both the producer and insurer.

Jevco management identified the following key business problems:

  • Business was being lost to competitors offering better producer services
  • Backlog of four to eight weeks for underwriting new business was hurting business relationships with producers.
  • Increases in new business offset by need to increase staff due to extensive manual processes.
  • Underwriting department working inefficiently due to an overload of paperwork.
  • A business model that would not remain viable in the near future.

The Sapiens Solution

Jevco was introduced to the RapidSure Point-of-Sale Portal solution that had been implemented by their parent company, Kingsway Financial Services. The company evaluated several competing solutions and determined that RapidSure was the best fit to provide efficient, effective services for both their producer network and clients. The RapidSure solution would reduce costs and could be implemented within necessary time frames.

Key Benefits

New Business 

  • Jevco can now turn around a quote immediately if no underwriter referral is required and in hours if required
  • Application and billing information can be printed by the producer at the point of sale
  • New products have been added in less than four weeks
  • Policy documents are mailed within 24 hours of binding

Producer Experience

  • Producer feedback extremely positive with Jevco, now the preferred system for new business
  • Producer staff trained in three hours: Learned in the morning - used in the afternoon

Jevco Experience

  • Underwriters are now focused on managing book of business instead of working on a policy-by-policy basisClerical staff now trained in one day versus three weeks on legacy system
  • With 40% of business now running through the portal, data entry requirements are down with easy ramp up for new business and seasonal increases

Looking Forward

Jevco Insurance is expanding their producer offerings by implementing new products onto the RapidSure platform:
  • Commercial property and D&O lines
  • Specialty products
  • Commercial and personal umbrella products