General Insurance Claims Management

Ecelent Technolgoy 2011
Download the Celent report - Policy Administration system for General Insurance in Europe 2011

Insurance Claims Management Software

IDIT Claims Management Software is an enterprise web-based SOA application, geared to increase the productivity of the claims handler, while reducing claims reporting and settlement process costs.


IDIT Claims Management Software

The insurance claims module provides full management of the claims reporting and settlement processes. The functional strength of the system is primarily:

  • Efficient and reduced claim processing time
  • Increased processing capabilities of each claims adjuster
  • Improved process control via integrated workflow and imaging
  • Improved verification and accuracy over claim settlement.
  • Highly customizable claims process management & setup (claim statuses, documents etc.)
  • Advanced claims security capabilities (authorization & authentication, population restriction)
The Claims Management Module comprises the following processing functionality:
  • Comprehensive procedures for opening & handling claims online
  • First report - PNL (Preliminary Notice of Loss)
  • Dynamic questionnaire for damage identification
  • Multiple claimants in a single claim
  • Multiple damages in one claim
  • Point-in-time coverage verification
  • Automated referral and notification to 3rd parties
  • Irregularities and fraud detection
  • Full integration with CRM software module, document production, workflow & business intelligence modules
  • Full integration with the security module for tight verification of claim processing & payments

IDIT supports reporting and settlement of simple claims in a fast track flow,
while complex claims are managed in a more elaborate process

Insurance Claims Settlement

  • Payments to customers and suppliers
  • Fast track settlement
  • Catastrophe handling
  • Ex-gratia compensation
  • Third party claims
  • Subrogation
  • Legal handling
  • Recoveries
  • Reserves management
  • Full integration with CRM module, document production, workflow, business intelligence

Compensation may be provided by repair of damages by a 3rd party service provider or replacement of the goods by other 3rd party providers. Payment to the claimant in advance of a repair, or serving as reimbursement for expenses is also supported. In addition the system can be used to pay any occasional service providers for their work or work with a designated pool of providers.
A letter may be sent to the claimant to be signed prior to any payment, stating that the insurer's obligation is fulfilled by the provided benefit.