Posts By: Nikki Dugan

Agility and Innovation: Key Ingredients for Success

Nikki Dugan | Nov 23, 2021
For some, November is a time of introspection. Many use this month to reflect…
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Digitalization
Property & Casualty

Apple Picking for Insurers

Nikki Dugan | Sep 16, 2021
Almost everyone who knows me, knows I am a Jersey girl through and through.…
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Core Technology
Customer Experience
Digitalization
Life, Pension & Annuity
New Technology
Property & Casualty

Innovation is an Olympic Sized Effort

Nikki Dugan | Aug 12, 2021
While many of us have been saturated with media coverage of the current Covid…
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Core Technology
Digitalization
Life, Pension & Annuity
Property & Casualty

The meaning of ….. X ?

Nikki Dugan | Jul 08, 2021
Once upon a time, when things were far less complex, X marked the spot…
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Customer Experience
Digitalization
Life, Pension & Annuity
Property & Casualty

Digital Insurance Enablement for a Growing Green Wave

Nikki Dugan | Jun 21, 2021
When I was in school, our mascot (unfortunately) was called “The Green Wave”, so…
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Digitalization
Property & Casualty

An Insurance Cybersecurity Saga

Nikki Dugan | May 06, 2021
Back when we commuted to work, I would stop each morning and buy 2…
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Customer Experience
Cybersecurity
Digitalization

Journey to the Center of an Insurance Call Center

Nikki Dugan | Apr 08, 2021
“All of our agents are busy at this time. Your call is very important…
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Customer Experience
Digitalization
New Technology

The Digital Insurance Transformation Roads Not Taken

Nikki Dugan | Mar 22, 2021
The infamous poem, The Road Not Taken, was written by Robert Frost as a joke, for…
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Core Technology
Digitalization
Life, Pension & Annuity
Property & Casualty

Technology is Future Ready - Are P&C Insurers?

Nikki Dugan | Feb 08, 2021
If the P&C industry had a show, equivalent to the annual Consumer Electronics Show…
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Core Technology
Digitalization
New Technology
Property & Casualty

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