Posts By: Stuart Hayman

How Insurers Can Win Over Gen Z Consumers

Stuart Hayman | Mar 11, 2020
The “experience economy” is here. It’s fundamentally changing how companies go to market, influence…
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Core Technology
Customer Experience
Digitalization
Life, Pension & Annuity
New Technology

Generation Z’s Impact on Insurers

Stuart Hayman | Feb 13, 2020
This is the last post of my 3-part series on consumer expectations in our…
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Core Technology
Customer Experience
Digitalization
New Technology

Generation Z’s Uniqueness

Stuart Hayman | Feb 03, 2020
In my last blog post, Age isn’t just a number for insurers, we looked…
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Core Technology
Customer Experience
Digitalization
Life, Pension & Annuity

Age Isn’t Just a Number for Insurers

Stuart Hayman | Jan 15, 2020
We all agree that a majority of today’s customers want to feel understood and…
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Core Technology
Core Technology
Customer Experience
Customer Experience
Digitalization

The Key to Closing the Book on ‘Poor Practices’

Stuart Hayman | Dec 21, 2016
The Financial Conduct Authority (FCA) has criticised UK firms for their treatment of closed-book…
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Book Consolidation

New Way to Deliver Protection Cover to Mass Market

Stuart Hayman | Mar 08, 2016
The over 50 plans we all know and love provide a lump sum upon…
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Life, Pension & Annuity

Europe’s Protection Gap Problem

Stuart Hayman | Jul 23, 2015
The Old Model Is Broken There is a disability income insurance gap of approximately…
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Customer Experience
Life, Pension & Annuity

Is BPO the Answer for Closed Books?

Stuart Hayman | Dec 16, 2014
Our last blog post discussed how organizational strategies do not always align with the…
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Book Consolidation
Core Technology
Life, Pension & Annuity

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