Blog Category: Customer Experience

5 Key Benefits of Chatbots and Virtual Agents

Zvika Delman | Apr 16, 2019
As the technology becomes more sophisticated, virtual assistants and chatbots will be able to…
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Customer Experience
Digitalization
New Technology
Customer Experience

Major Trends Shaping Automated Claims Management

Lilia Vaserman | Dec 11, 2018
The Internet of Things (IoT). Artificial Intelligence (AI). Machine Learning. Drones. These are some…
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Property & Casualty
New Technology
Customer Experience

Main Benefits of Cloud Computing and Managed Services for Insurers

Gil Maletski | Aug 14, 2018
While concerns do exist over some areas of the cloud, such as security, the…
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Digitalization
New Technology
Customer Experience

A Final Word on PoPI in South Africa…

Brian Heale | Apr 17, 2018
This is our final blog post of the series on the Protection of Personal…
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Digitalization
Core Technology
Customer Experience

Mortgage Technology Pivots From Compliance to the Customer

Janet Eakes | Mar 07, 2018
The mortgage industry’s attention continues to shift toward technology that engages the customer, after…
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Customer Experience
Decision Management

3 “Generation Z” Takeaways for Insurers

Yaffa Cohen-Ifrah | Nov 28, 2017
A relatively recent Automotive News article contained an interesting quote about a demographic shift that is…
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Digitalization
New Technology
Customer Experience

Insurer Misconceptions about Generation Z

Yaffa Cohen-Ifrah | Nov 22, 2017
Insurers are currently working overtime to understand Generation Z and formulate strategies to optimize…
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Property & Casualty
Customer Experience

Selfies Set to Revolutionize Life Insurance Underwriting?

Erica Moe | Jul 05, 2017
Many of us find looking at other people’s selfies to be annoying. One survey…
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Digitalization
Life, Pension & Annuity
New Technology
Customer Experience

“Cool” Customer Engagement for Insurance

Erica Moe | Jun 28, 2017
As I wrote in my Sapiens eBook, Engage in a Winning Strategy!, life insurance…
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Digitalization
Life, Pension & Annuity
Customer Experience

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