Blog Category: Customer Experience

Generation Z’s Impact on Insurers

Stuart Hayman | Feb 13, 2020
This is the last post of my 3-part series on consumer expectations in our…
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Digitalization
Core Technology
New Technology
Customer Experience

Top Five P&C Trends for 2020

John Pettit | Jan 20, 2020
“20/20” is synonymous with perfect vision. That reminds me that we here at Sapiens…
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Digitalization
Property & Casualty
Customer Experience

Digital Transformation is a “Metamorphosis” Opportunity for Insurers

Amanda Rees | Jun 06, 2019
By now, most insurers understand the benefits of digital transformation. Although these projects are…
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Customer Experience
Core Technology
Digitalization
New Technology
Customer Experience

5 Key Benefits of Chatbots and Virtual Agents

Gil Maletski | Apr 16, 2019
As the technology becomes more sophisticated, virtual assistants and chatbots will be able to…
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Customer Experience
Digitalization
New Technology
Customer Experience

Major Trends Shaping Automated Claims Management

Lilia Vaserman | Dec 11, 2018
The Internet of Things (IoT). Artificial Intelligence (AI). Machine Learning. Drones. These are some…
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Property & Casualty
New Technology
Customer Experience

Main Benefits of Cloud Computing and Managed Services for Insurers

Gil Maletski | Aug 14, 2018
While concerns do exist over some areas of the cloud, such as security, the…
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Digitalization
New Technology
Customer Experience

A Final Word on PoPI in South Africa…

Brian Heale | Apr 17, 2018
This is our final blog post of the series on the Protection of Personal…
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Digitalization
Core Technology
Customer Experience

Mortgage Technology Pivots From Compliance to the Customer

Janet Eakes | Mar 07, 2018
The mortgage industry’s attention continues to shift toward technology that engages the customer, after…
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Customer Experience
Decision Management

3 “Generation Z” Takeaways for Insurers

Yaffa Cohen-Ifrah | Nov 28, 2017
A relatively recent Automotive News article contained an interesting quote about a demographic shift that is…
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Digitalization
New Technology
Customer Experience

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