Blog Category: Customer Experience

Mortgage Technology Pivots From Compliance to the Customer

Janet Eakes | Mar 07, 2018
The mortgage industry’s attention continues to shift toward technology that engages the customer, after…
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Customer Experience
Decision Management

3 “Generation Z” Takeaways for Insurers

Yaffa Cohen-Ifrah | Nov 28, 2017
A relatively recent Automotive News article contained an interesting quote about a demographic shift that is…
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Customer Experience
Digitalization
New Technology

Insurer Misconceptions about Generation Z

Yaffa Cohen-Ifrah | Nov 22, 2017
Insurers are currently working overtime to understand Generation Z and formulate strategies to optimize…
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Customer Experience
Property & Casualty

Selfies Set to Revolutionize Life Insurance Underwriting?

Erica Moe | Jul 05, 2017
Many of us find looking at other people’s selfies to be annoying. One survey…
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Customer Experience
Digitalization
Life, Pension & Annuity
New Technology

“Cool” Customer Engagement for Insurance

Erica Moe | Jun 28, 2017
As I wrote in my Sapiens eBook, Engage in a Winning Strategy!, life insurance…
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Customer Experience
Digitalization
Life, Pension & Annuity

Starbucks Over Saving Bucks for Retirement?

Yaffa Cohen-Ifrah | Jun 06, 2017
It became national news in America when a survey found that millennials value their…
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Customer Experience

3 Ways U.S. Insurers Can Prepare for President Trump

Eric Danis | Jan 04, 2017
With President-elect Donald Trump’s inauguration quickly approaching, U.S. health insurers are increasingly wondering how…
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Core Technology
Customer Experience
New Technology

Omni-Channel and the Data Connection

Richard Walker | Dec 07, 2016
Omni-channel is about much more than offering consumers different ways of getting in touch.…
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Customer Experience
Digitalization
Property & Casualty

6 Insurer Strategies for Success

Yaffa Cohen-Ifrah | Oct 05, 2016
What can insurers do to effectively compete in today’s complex and rapid marketplace? Based…
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Customer Experience
Digitalization
New Technology

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