Blog Category: Customer Experience

Pokémon Go’s Potential for Insurers

Eric Danis | Jul 21, 2016
Even insurers have gotten caught up in the hysteria surrounding Pokémon Go, a free-to-play…
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Customer Experience
New Technology

“You Don’t Say ‘NO’”

Wayne Te Paa | Oct 20, 2015
“You don’t say ‘no,’” said one of Australia’s leading life insurer executives at Sapiens’…
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Customer Experience
New Technology

Blurred Lines…

Tim Crossley | Aug 10, 2015
I bumped into an industry colleague on the tube tonight who works for a…
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Core Technology
Customer Experience
New Technology

Europe’s Protection Gap Problem

Stuart Hayman | Jul 23, 2015
The Old Model Is Broken There is a disability income insurance gap of approximately…
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Customer Experience
Life, Pension & Annuity

Increasing Generation Y’s Satisfaction with Insurers

Tim Crossley | Jul 01, 2015
Anthony O’Donnell, executive editor of Insurance Innovation Reporter, posted an interesting piece relatively recently…
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Customer Experience
Property & Casualty

3 Big Trends Dominating the Insurance Market

Eric Danis | Jun 15, 2015
[caption id="attachment_173" align="alignright" width="309"] These 3 Trends Aren't Going Anywhere Soon[/caption] The insurance industry…
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Customer Experience
Digitalization
New Technology

The Internet of Things’ Big Impact

Tim Crossley | Jun 02, 2015
The insurance industry has been talking and speculating about the potential of the Internet…
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Customer Experience
Life, Pension & Annuity
New Technology
Property & Casualty

Shifting from Multi-Channel to Omni-Channel

Yaffa Cohen-Ifrah | May 03, 2015
Most insurers today offer their customers multiple channels: customers can communicate with insurers via…
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Customer Experience
Digitalization

Six Steps for Providing Excellent Claims Service

Tim Crossley | Apr 13, 2015
My previous blog post highlighted the rapidly increasing value expectations of insurance consumers –…
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Customer Experience
Property & Casualty

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