Blog Category: Customer Experience

Increasing Generation Y’s Satisfaction with Insurers

Tim Crossley | Jul 01, 2015
Anthony O’Donnell, executive editor of Insurance Innovation Reporter, posted an interesting piece relatively recently…
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Property & Casualty
Customer Experience

3 Big Trends Dominating the Insurance Market

Eric Danis | Jun 15, 2015
[caption id="attachment_173" align="alignright" width="309"] These 3 Trends Aren't Going Anywhere Soon[/caption] The insurance industry…
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Digitalization
New Technology
Customer Experience

The Internet of Things’ Big Impact

Tim Crossley | Jun 02, 2015
The insurance industry has been talking and speculating about the potential of the Internet…
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Property & Casualty
Life, Pension & Annuity
New Technology
Customer Experience

Shifting from Multi-Channel to Omni-Channel

Yaffa Cohen-Ifrah | May 03, 2015
Most insurers today offer their customers multiple channels: customers can communicate with insurers via…
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Digitalization
Customer Experience

Six Steps for Providing Excellent Claims Service

Tim Crossley | Apr 13, 2015
My previous blog post highlighted the rapidly increasing value expectations of insurance consumers –…
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Property & Casualty
Customer Experience

Google Enters the Insurance Market: Friend or Foe?

Yaffa Cohen-Ifrah | Mar 09, 2015
Google officially rolled out its auto insurance comparison site in the state of California…
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Property & Casualty
Customer Experience

The Challenges of Insuring the High Net Worth Individual

Tim Crossley | Feb 18, 2015
We are living in a world where service and value expectations are quickly rising.…
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Property & Casualty
Customer Experience

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