Blog Category: Customer Experience

Digital Will Outlast Corona

Colleen Wells | May 28, 2020
Sixty percent (60%) of insurance consumers don’t have the patience to fill out and…
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Core Technology
Customer Experience
Digitalization

Omnichannel is Alive and Necessary

Colleen Wells | May 13, 2020
COVID-19 has highlighted the absolute necessity of digital capabilities for insurers, but we’ve found…
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Customer Experience
Digitalization
Property & Casualty

Hurry Up and Wait...for Your Self-Service Portal

Dave Punter | Mar 16, 2020
A recent article in Insurance Thought Leadership by Kseniya Yurevich notes that 88 percent…
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Core Technology
Customer Experience
Digitalization
New Technology

How Insurers Can Win Over Gen Z Consumers

Stuart Hayman | Mar 11, 2020
The “experience economy” is here. It’s fundamentally changing how companies go to market, influence…
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Core Technology
Customer Experience
Digitalization
Life, Pension & Annuity
New Technology

Generation Z’s Impact on Insurers

Stuart Hayman | Feb 13, 2020
This is the last post of my 3-part series on consumer expectations in our…
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Core Technology
Customer Experience
Digitalization
New Technology

Age Isn’t Just a Number for Insurers

Stuart Hayman | Jan 15, 2020
We all agree that a majority of today’s customers want to feel understood and…
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Core Technology
Core Technology
Customer Experience
Customer Experience
Digitalization

Two Interesting Acquisitions by McDonald’s

Eric Danis | Oct 10, 2019
Every once in a while, it’s interesting to take a look at McDonald’s, to…
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Customer Experience
Decision Management
Digitalization
New Technology

Fundamental Change in How Insurers Interact with Customers

Gil Maletski | Jun 12, 2019
My previous blog posts in this series highlighted natural language processing (NLP) technology, which…
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Core Technology
Customer Experience
Digitalization

Digital Transformation is a “Metamorphosis” Opportunity for Insurers

Amanda Rees | Jun 06, 2019
By now, most insurers understand the benefits of digital transformation. Although these projects are…
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Core Technology
Customer Experience
Customer Experience
Digitalization
New Technology

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