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Technology: Creating New Habits in an Era of Unpredictability

Michael Desrochers | Feb 22, 2021
How will you adapt for 2021? The day-to-day nature of work has changed for…
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Digitalization
New Technology
Workers' Compensation

Getting Rid of the Schedule F Headache

Craig Robinson | Feb 18, 2021
The NAIC Schedule F is how a US insurance company reports its reinsurance transactions…
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Reinsurance

How to Attract Returning Life Customers

Dave Punter | Feb 15, 2021
In my last blog, we considered the requirements and demeanour of individuals entering the…
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Digitalization
Life, Pension & Annuity
New Technology

Digital Acceleration: Agents Are Customers Too

Jennifer Smith | Feb 11, 2021
Celent’s recently published “2021 Annual CIO Survey Results: North American Life Insurance Priorities and…
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Digitalization
Life, Pension & Annuity
New Technology

Technology is Future Ready - Are P&C Insurers?

Nikki Dugan | Feb 08, 2021
If the P&C industry had a show, equivalent to the annual Consumer Electronics Show…
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Core Technology
Digitalization
New Technology
Property & Casualty

COVID-19 into 2021 and Grace Periods or Other Relief in the Insurance Market

Sharlea Taft | Jan 28, 2021
In 2020, Americans who suffered financially due to COVID-19 may have found relief for…
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Financial & Compliance

What Does 2021 Have in Store for the Reinsurance Market?

Sigal Biran Nagar | Jan 21, 2021
An effective reinsurance program is paramount to an insurer’s success. Reinsurance is often one…
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Reinsurance

New Emerging Life & Pension Customers Post COVID-19

Dave Punter | Jan 18, 2021
The dramatic and rapid appearance of COVID-19 saw a reversal in the growth of…
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Customer Experience
Life, Pension & Annuity

Open Insurance and the API Economy

Tim Crossley | Jan 11, 2021
What is ‘open insurance’? According to Accenture, Open insurance is “the practice of insurers…
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Core Technology
Customer Experience
Digitalization

NAIC Considerations for Year End

Sharlea Taft | Dec 14, 2020
The insurance industry in the age of COVID-19 has seen challenges in a variety…
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Financial & Compliance

Looking for the Silver Lining of 2020

Colleen Wells | Dec 13, 2020
This time of year is always a time of reflection.  2020 is no different. …
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Core Technology
Customer Experience
Digitalization
New Technology

The Age of Insurance APIs

Nikki Dugan | Dec 07, 2020
Insurance has been evolving since it began, way back in the 2nd and 3rd…
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Core Technology
Customer Experience
Digitalization
Property & Casualty

5 Ways Next-Gen Insurers Can Be Truly Customer-Centric

Alex Zukerman | Dec 03, 2020
The insurance industry has been embracing digital transformation in varying degrees for several years.…
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Customer Experience
Digitalization
Life, Pension & Annuity
Property & Casualty

Value of Business Intelligence for Workers’ Compensation

Michael Desrochers | Nov 30, 2020
Reuters estimates that the global business intelligence market is expected to grow to $29.48…
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Workers' Compensation

Why CDC Pensions are Attracting Your Customers

Dave Punter | Nov 19, 2020
In the UK, the dispute between Royal Mail and CWU over future pension provision…
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Core Technology
Digitalization
Life, Pension & Annuity

Lessons Learned from Insurtech

David Clamp | Nov 17, 2020
The World Economic Forum describes this period of disruptive technology as the fourth industrial…
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Core Technology
Customer Experience
Digitalization
Life, Pension & Annuity
Property & Casualty

What Does “Digital Transformation” Really Mean?

Bryan Falchuk | Nov 09, 2020
The insurance industry has been under a great deal of transformative pressure lately, primarily…
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Core Technology
Digitalization

Cultivating Safety in the Workplace

Michael Desrochers | Nov 02, 2020
An open-minded approach to engage (employer to employee) According to the U.S. Bureau of…
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Workers' Compensation

The Shift in Group Life & Pension in Europe

Dave Punter | Oct 29, 2020
In the past, group and individual life and pension funds have been a steady…
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Core Technology
Life, Pension & Annuity

Respond. Recover. Thrive.

Hillary Gordon | Oct 22, 2020
“The greatest danger in times of turbulence is not turbulence itself, but to act…
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Core Technology
Digitalization
Property & Casualty

Back to the Future with Smart Core Systems

Colleen Wells | Oct 19, 2020
In my last blog, I shared 4 things that a modern PAS needs. Insurance…
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Core Technology
Digitalization
Property & Casualty

Can Insurers Mitigate Brexit with Next-Gen Technology?

Amanda Rees | Oct 15, 2020
According to a 2019 Digital Insurance report: “As much as £61 billion of business…
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Core Technology
Digitalization
Life, Pension & Annuity
Property & Casualty

The Evolution of Smart Core Systems

Colleen Wells | Sep 17, 2020
We continue to think about the ongoing impact of COVID-19 across industries.  There hasn’t…
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Core Technology
Digitalization
Property & Casualty

Insurance Mania

Alex Zukerman | Sep 08, 2020
Opening my LinkedIn feed some days ago and I couldn’t help but notice it…
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Core Technology
Digitalization
Life, Pension & Annuity
Property & Casualty

Insurers and Innovation

Evelyn Pineros | Aug 20, 2020
The word innovation is everywhere: in technology, in industries, in products and services, markets,…
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Digitalization
Property & Casualty

nexible: Motor Insurance with a High Focus on Customers and Automation

Volker Növermann | Aug 17, 2020
A long-standing and trusting partnership connects us with nexible GmbH. nexible was founded as…
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Digitalization
Property & Casualty
Uncategorized

The Need to Recalibrate is Now

Michael Desrochers | Aug 11, 2020
Even in our everyday routines, the time arrives when we need to recalibrate something.…
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Medical Professional Liability
Property & Casualty

How Not to Fear the Cloud

Hillary Gordon | Jul 30, 2020
Have you made purchases on Amazon? Searched for something on Google? Watched a pet…
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Managed Services
New Technology

“It’s Kind of Fun to Do the Impossible” 

Colleen Wells | Jul 27, 2020
“It’s Kind of Fun to Do the Impossible”  -Walt Disney  Since March we’ve been…
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Core Technology
Digitalization
Uncategorized

Customers are Always Key

John Pettit | Jul 21, 2020
As I discussed in my previous blog post 3 Key Characteristics of a Next-Gen…
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Core Technology
Customer Experience
Property & Casualty
Uncategorized

The UK Furlough Scheme’s Surprising Effect on Insurers & Pensions

Dave Punter | Jul 16, 2020
The UK “furlough scheme,” a wage subsidy for more than nine million workers affected…
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Life, Pension & Annuity

Do Netflix, But DON’T Chill

Hillary Gordon | Jul 09, 2020
The Blockbuster vs. Netflix competition is instructive for the predicament COVID-19 (coronavirus) has posed…
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Customer Experience
Cybersecurity
Digitalization
Managed Services

Avoid the Configuration Confusion

Evelyn Pineros | Jun 04, 2020
Many software insurance vendors heavily push the concept of “configuration,” but what does that…
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Core Technology
Property & Casualty

Pre-COVID-19 Trends in the PAS Market

John Pettit | Jun 02, 2020
The insurance market was evolving quickly even before the COVID-19 outbreak. It’s worthwhile to…
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Core Technology
Coronavirus
Digitalization
Property & Casualty

Digital Will Outlast Corona

Colleen Wells | May 28, 2020
Sixty percent (60%) of insurance consumers don’t have the patience to fill out and…
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Core Technology
Customer Experience
Digitalization

Omnichannel is Alive and Necessary

Colleen Wells | May 13, 2020
COVID-19 has highlighted the absolute necessity of digital capabilities for insurers, but we’ve found…
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Customer Experience
Digitalization
Property & Casualty

2 More PAS Key Qualities

John Pettit | May 05, 2020
My previous blog post highlighted three key characteristics of a next-generation policy administration system.…
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Core Technology
Customer Experience
Digitalization
Property & Casualty

The Insurance Answer Now & Later

Colleen Wells | Apr 30, 2020
Shortly before COVID-19 (coronavirus) shut down industry meetups, I attended an enjoyable insurtech event…
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New Technology
Property & Casualty

Digital Dominates But Doesn’t Have to be Daunting

Colleen Wells | Apr 22, 2020
Digital was already a dominant trend in insurance (and across all verticals) and COVID-19…
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Coronavirus
Digitalization
Life, Pension & Annuity
Property & Casualty
Uncategorized

3 Modernization Options for Insurers

Colleen Wells | Apr 07, 2020
The global outbreak of coronavirus has exposed an unpleasant truth: many insurers are stuck…
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Core Technology
Coronavirus
Property & Casualty

P&C News Update #2: The Corona Conundrum

Colleen Wells | Apr 01, 2020
COVID-19 (coronavirus) has presented insurers of all types with a difficult conundrum – they…
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Coronavirus
Property & Casualty

Coronavirus Raises Workers’ Compensation Concerns

Michael Desrochers | Mar 26, 2020
The COVID-19 (coronavirus) outbreak is significantly impacting the workplace and the global economy, raising…
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Coronavirus
Workers' Compensation

The Dilemmas European Life Insurers Are Facing

Dave Punter | Mar 25, 2020
My previous blog post looked at some of the tough dilemmas European life insurers…
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Coronavirus
Life, Pension & Annuity

Coronavirus Forces Tough Decisions for European Life Insurers

Dave Punter | Mar 24, 2020
COVID-19 (coronavirus) is rampaging throughout Italy: more than 5,500 Italians are testing positive every…
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Coronavirus
Life, Pension & Annuity

How Severely Will Coronavirus Impact Life Insurers?

Jennifer Smith | Mar 23, 2020
COVID-19 (coronavirus) is wreaking havoc around the globe: non-essential businesses and schools have been…
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Life, Pension & Annuity

Major Coronavirus News for P&C Carriers

Colleen Wells | Mar 19, 2020
The COVID-19 (coronavirus) global outbreak is obviously a fluid and evolving situation: anyone who…
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Coronavirus
Property & Casualty

Hurry Up and Wait...for Your Self-Service Portal

Dave Punter | Mar 16, 2020
A recent article in Insurance Thought Leadership by Kseniya Yurevich notes that 88 percent…
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Core Technology
Customer Experience
Digitalization
New Technology

How Insurers Can Win Over Gen Z Consumers

Stuart Hayman | Mar 11, 2020
The “experience economy” is here. It’s fundamentally changing how companies go to market, influence…
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Core Technology
Customer Experience
Digitalization
Life, Pension & Annuity
New Technology

“The Kobe Bryant Effect” on Insurance

Eric Danis | Mar 10, 2020
The tragic deaths of NBA legend Kobe Bryant, his daughter and seven others in…
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Life, Pension & Annuity
viruses

How Insurers Can Cope with Corona

Ori Sarid | Feb 25, 2020
Insurers around the globe are obviously closely watching the various outbreaks of the coronavirus.…
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Digitalization
Life, Pension & Annuity
New Technology
Property & Casualty

Generation Z’s Uniqueness

Stuart Hayman | Feb 03, 2020
In my last blog post, Age isn’t just a number for insurers, we looked…
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Core Technology
Customer Experience
Digitalization
Life, Pension & Annuity

Top 10 Blog Posts of 2019

Hillary Gordon | Dec 30, 2019
What were our blog readers most interested in reading in 2019? See our most…
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Core Technology
Core Technology
Digitalization
Property & Casualty
Reinsurance
Sapiens Corporate

Business or IT Perspective?

Colleen Wells | Nov 20, 2019
Implementing a new policy administration system (PAS) is much more than an IT project.…
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Core Technology
Digitalization
Property & Casualty

The Case to Replace

John Pettit | Nov 06, 2019
The Decision to Replace Isn’t Trivial Deploying a new property & casualty (P&C) policy…
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Core Technology
Digitalization
Property & Casualty

5 Business Benefits for P&C Carriers

John Pettit | Sep 16, 2019
My previous blog post looked at the obstacles preventing some property & casualty (P&C)…
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Core Technology
New Technology
Property & Casualty

What’s Happening to the Insurtechs?

Ori Sarid | Sep 03, 2019
Something very interesting happened to insurtech in 2018, according to Deloitte: “While the number…
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Digitalization
New Technology

AM Best’s Innovation Criteria for Insurers

Eric Danis | Aug 07, 2019
For years, Sapiens has urged insurers to embrace digital transformation and innovation, so that…
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Core Technology
Digitalization
New Technology

The Engine That Powers Insurtech

Steve Ellis | Jul 23, 2019
Insurers today are constantly monitoring new insurtech and trying to benefit. To quote from…
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Core Technology
Digitalization
Life, Pension & Annuity
Property & Casualty

Obstacles to Fighting Insurance Fraud

Eric Danis | Jun 25, 2019
Insurers are obviously super motivated to reduce instances of fraud that are draining their…
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Core Technology
Cybersecurity
Digitalization
Life, Pension & Annuity
Property & Casualty

Climate Change Strategies for Insurers

Eric Danis | Jun 18, 2019
A recent article in The New York Times warned that many of the world’s…
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Property & Casualty
Reinsurance

Fundamental Change in How Insurers Interact with Customers

Gil Maletski | Jun 12, 2019
My previous blog posts in this series highlighted natural language processing (NLP) technology, which…
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Core Technology
Customer Experience
Digitalization

Digital Transformation is a “Metamorphosis” Opportunity for Insurers

Amanda Rees | Jun 06, 2019
By now, most insurers understand the benefits of digital transformation. Although these projects are…
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Core Technology
Customer Experience
Customer Experience
Digitalization
New Technology

Insurers’ #1 Threat?

Eric Danis | May 14, 2019
Fifty-four (54) percent of insurers globally view fraud as their #1 threat! The harm…
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Cybersecurity
Digitalization

#6 DEADLY SIN OF P&C POLICY ADMIN

John Pettit | Apr 08, 2019
Failing to anticipate a rules governance mechanism for managing changes is a MAJOR policy…
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Core Technology
Property & Casualty

NLP’s Revenue Potential & Practical Insurance Applications

Gil Maletski | Mar 26, 2019
Natural language processing (NLP) technology, which enables computers to understand and process human languages,…
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Customer Experience
Digitalization
Life, Pension & Annuity
New Technology
Property & Casualty

The NLP Trend IS Coming Fast…

Zvika Delman | Feb 27, 2019
A digital evolution is definitely underway, but many in the insurance industry still heavily…
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Customer Experience
Digitalization
Life, Pension & Annuity
New Technology
Property & Casualty

#4 DEADLY SIN OF P&C POLICY ADMIN

John Pettit | Feb 11, 2019
If you’ve missed the first few blog posts in this series, we’ve been covering…
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Core Technology
Property & Casualty

Major Trends Shaping Automated Claims Management

Lilia Vaserman | Dec 11, 2018
The Internet of Things (IoT). Artificial Intelligence (AI). Machine Learning. Drones. These are some…
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Customer Experience
New Technology
Property & Casualty

#2 Deadly Sin of P&C Policy Admin (Single Product Focus)

John Pettit | Dec 04, 2018
Designing a solution from within the context of a single product. My previous blog…
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Uncategorized

Future Reinsurance Trends with BI Tools

Eric Danis | Nov 27, 2018
Our resident expert and reinsurance product manager, Martin Greenberg, explains about the characteristics of…
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Reinsurance

Tips for Turning Medical Malpractice Complexity into Opportunity

John Pettit | Nov 14, 2018
Medical malpractice requirements are driving interest in P&C platforms. For instance, Sapiens recently announced…
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Core Technology
Medical Malpractice

Reinsurers need an end-to-end system

Eric Danis | Nov 01, 2018
I recently sat down with Martin Greenberg, Reinsurance Product Manager at Sapiens, to talk…
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Reinsurance

The Tremendous Potential of Automated Claims

Lilia Vaserman | Oct 23, 2018
Property and casualty (P&C) providers are working hard to automate claims or make them…
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Core Technology
Digitalization
New Technology
Property & Casualty

8 Cyber Insurance Challenges

Alex Zukerman | Sep 25, 2018
Insurers working to provide their customers with adequate cyber coverage must overcome a slew…
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Cybersecurity
New Technology

Lowering the Cost of Medical Malpractice for Insurers

John Pettit | Sep 17, 2018
The possibility of a medical malpractice lawsuit raises costs for hospitals, according to researchers…
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Digitalization
Medical Malpractice
Property & Casualty

Additional Main Benefits of Cloud Computing and Managed Services for Insurers

Gil Maletski | Sep 12, 2018
My previous blog post detailed three advantages of cloud computing and managed services for…
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Core Technology
Cybersecurity
Digitalization
New Technology

Insurers Are Vulnerable to Cyber Attacks

Alex Zukerman | Sep 03, 2018
Hackers are tempted to perpetrate cyber attacks against insurers and such attacks have the…
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Cybersecurity
Digitalization
New Technology

Main Benefits of Cloud Computing and Managed Services for Insurers

Gil Maletski | Aug 14, 2018
While concerns do exist over some areas of the cloud, such as security, the…
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Customer Experience
Digitalization
New Technology

Only 20% of Insurance CEOs Feel Prepared for Cyber Attacks

Alex Zukerman | Aug 06, 2018
Before insurers can offer effective coverage to their own customers, they must ensure that…
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Cybersecurity
Digitalization
New Technology

Insurers are Targets for Cyber Hackers

Alex Zukerman | Jul 24, 2018
An insurance provider in the EMEA region experienced every insurer’s worst nightmare in June…
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Cybersecurity
Digitalization
New Technology

Cloud Computing and Managed Services for Insurers

Gil Maletski | Jul 15, 2018
Challenges Facing Today’s Insurers Insurers are not unique among businesses in the world in…
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Core Technology
Digitalization
New Technology

What are the Benefits of Cloud Managed Services?

Gil Maletski | Jun 25, 2018
Using cloud managed services, organizations can add to their existing competencies or replace costly…
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New Technology

Necessary Infrastructure to Benefit from Machine Learning

Gil Maletski | Jun 06, 2018
As with so many other of insurers’ initiatives/goals, possessing a modern, innovative policy administration…
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Digitalization
New Technology
Property & Casualty

3 More Machine Learning Benefits for Insurance Companies

Gil Maletski | May 17, 2018
My previous blog post in this series highlighted three machine learning business benefits for…
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New Technology

Digital Transformation: Core is More!

Jerry Whetnall | May 03, 2018
We’ve Gone Fully Digital In these exciting, fast- and ever-changing times, the insurance industry…
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Core Technology
Life, Pension & Annuity
Property & Casualty

Two Choices for PoPI Compliance in South Africa for Insurers

Brian Heale | Mar 29, 2018
Despite the headaches that the Protection of Personal Information (PoPI) Act will undoubtedly create…
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Core Technology

Machine Learning & Cognitive Computing to Shake Up the Insurance Industry

Gil Maletski | Feb 21, 2018
Using machine learning and cognitive computing (which I defined in my previous blog post)…
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Digitalization
New Technology

Is the Cloud Complicating PoPI Compliance in South Africa?

Brian Heale | Feb 13, 2018
The insurance environment in South Africa is changing rapidly, driven by increasing regulation, competitive…
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Core Technology
Digitalization

Machine Learning is Necessary for Today’s Insurers

Yaffa Cohen-Ifrah | Feb 07, 2018
Let’s imagine a fictional millennial named “Nick Loehanson.” He’s 29 years old (they grow…
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Digitalization
New Technology

Insurer Misconceptions about Generation Z

Yaffa Cohen-Ifrah | Nov 22, 2017
Insurers are currently working overtime to understand Generation Z and formulate strategies to optimize…
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Customer Experience
Property & Casualty

The Driverless Car Accelerates…and Then Crashes

Eric Danis | Nov 15, 2017
Here at Sapiens Spotlight, we’ve blogged extensively about driverless cars and how they are…
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New Technology
Property & Casualty

Robotic Process Automation Is Only Part of the Answer…

Jeff Denham | Oct 19, 2017
My previous two blog posts looked at the business benefits and real challenges presented…
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New Technology

Hurricane Harvey’s Effect on Insurers

Eric Danis | Aug 31, 2017
Sapiens’ thoughts and prayers are with the people suffering from the devastating effects of…
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Property & Casualty

Defining “Personal Data” and GDPR’s Impact on Insurers

Richard Walker | Jul 20, 2017
Personal data has become a lucrative asset in our digital world that companies can…
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New Technology

Two Tips to Help Insurers Succeed with Virtual Reality

Eric Danis | Jun 14, 2017
Insurers are intrigued by virtual reality (VR) and some of them are already benefitting…
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Digitalization
New Technology

Blockchain-Backed Mutual and Peer-to-Peer Insurance

Zvika Delman | Feb 27, 2017
A PwC survey found that 57 percent of surveyed financial services industry personnel are…
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New Technology

Blockchain’s Potential for the Insurance Industry

Zvika Delman | Feb 16, 2017
The use of blockchain in the insurance field is still in its infancy, but…
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New Technology

Getting Real about Artificial Intelligence in Insurance (Expert Q&A)

Yaffa Cohen-Ifrah | Feb 09, 2017
Last month’s announcement that Fukoku Mutual Life Insurance in Japan has fired employees and is…
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New Technology

Omni-Channel and the Data Connection

Richard Walker | Dec 07, 2016
Omni-channel is about much more than offering consumers different ways of getting in touch.…
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Customer Experience
Digitalization
Property & Casualty

MGAs: The Gatekeepers of Specialist Insurance

Richard Walker | Nov 03, 2016
MGAs are in a unique position in the insurance ‘supply chain’. Aligned alongside the…
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Property & Casualty

A Major Cost for Defined Contribution Providers

Scott Palmer | Oct 26, 2016
The Wall Street Journal published an interesting article a while back detailing various entities’…
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Uncategorized

Insurance Data Migration Can Be Like Hollywood

Pete Ryan | Sep 19, 2016
Data migration isn’t typically considered very glamorous. In fact, many life and pensions senior…
Read More >>
Life, Pension & Annuity

Pokémon Go’s Potential for Insurers

Eric Danis | Jul 21, 2016
Even insurers have gotten caught up in the hysteria surrounding Pokémon Go, a free-to-play…
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Customer Experience
New Technology

Should Insurers Worry About the Connected Home’s Slow Start?

Eric Danis | Jul 11, 2016
The Internet of Things (IoT) is a growth market for insurers. By 2025, it…
Read More >>
New Technology
Property & Casualty

The Case Against a Homegrown Insurance Portal

Alex Zukerman | May 26, 2016
It’s becoming increasingly difficult for insurers to explain to their customers why insurance is…
Read More >>
New Technology

The Two Biggest IoT Challenges for Insurers

Yaffa Cohen-Ifrah | May 03, 2016
FC Business Intelligence asked 300 carriers which challenge impedes Internet of Things (IoT) adoption…
Read More >>
New Technology

The Ridesharing Opportunity for Insurers

Asher Gilmour | Mar 23, 2016
The Opportunity Companies such as Uber, Lyft and BlaBlaCar are leading a booming ridesharing…
Read More >>
Property & Casualty

5 Hot P&C/GI Topics for 2016

Asher Gilmour | Feb 22, 2016
Now that the year 2016 is well underway, it’s a good time to analyze…
Read More >>
New Technology
Property & Casualty

Thinking About Christmas…and Insurance

Eric Danis | Dec 17, 2015
If industry sales projections come true, tens of thousands of amateurs will receive drones…
Read More >>
Life, Pension & Annuity
New Technology
Property & Casualty

Is the Insurance Industry Ready for Autonomous Cars?

Asher Gilmour | Nov 17, 2015
With The Future of General Insurance event underway this is a good time to…
Read More >>
New Technology
Property & Casualty

A Failed Legacy: The Dangers for Insurers

Jeff Denham | Oct 15, 2015
Legacy IT systems are the largest cost that many organisations face today. This issue…
Read More >>
Life, Pension & Annuity
New Technology

The Wonderful World of Wearables

Alex Zukerman | Oct 01, 2015
[caption id="attachment_222" align="alignright" width="200"] Wearables are quickly increasing in popularity.[/caption] Wearables are prevalent in…
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Life, Pension & Annuity
New Technology

7 Signs of a Superior Preneed Solution

Mark Cummings | Sep 17, 2015
The essential functionality required by preneed insurers represents a significant departure from the mainstream…
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Life, Pension & Annuity
New Technology

Shifting from Multi-Channel to Omni-Channel

Yaffa Cohen-Ifrah | May 03, 2015
Most insurers today offer their customers multiple channels: customers can communicate with insurers via…
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Customer Experience
Digitalization

Google Enters the Insurance Market: Friend or Foe?

Yaffa Cohen-Ifrah | Mar 09, 2015
Google officially rolled out its auto insurance comparison site in the state of California…
Read More >>
Customer Experience
Property & Casualty

Y Aren't They Insured?

Yaffa Cohen-Ifrah | Jan 27, 2015
You’ve probably wondered why it has been so difficult for your organization to succeed…
Read More >>
Property & Casualty

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