The Decision to Replace Isn’t Trivial
Deploying a new property & casualty (P&C) policy administration system (PAS) represents a significant investment of time and capital. It’s usually a once-in-a-generation move that insurers fear could disrupt their day-to-day business and cause growing pains. Even in today’s world of digital technology, it’s not uncommon to see carriers handling day-to-day operations on decades-old systems. The pain of replacement is perceived to be that acute.
Fortunately, it doesn’t have to be. With the right solution, migration and deployment can be accomplished relatively simply, making it possible to quickly go digital and transform.
Knowing When to Pull the Plug
How do you know when a PAS is ready for replacement? If your organization answers “yes” to one or more of the following questions, the time is soon (if not now):
- Are you unable to provide the digital experience that today’s customers demand?
- Are you only supporting certain digital functions, as opposed to being fully integrated digitally?
- Is incorporating insurtech innovation exceedingly difficult?
- Is it painfully slow to bring new products, or lines, to market?
- Are existing integrations with third-party systems and data sources essentially locked in?
- Do technology limitations directly affect strategic business decision-making?
- Is the hardware required to run your system past its EOL date?
- Is it becoming difficult, or impossible, to find experienced professionals to maintain the system?
It’s important to avoid the “sunk cost” fallacy. Just because significant amounts were invested preparing a PAS to support web applications, for instance, doesn’t mean it will serve your organization well tomorrow. Pulling off the band-aid is never enjoyable, but it’s sometimes necessary.
Identifying a New PAS
Once it becomes evident that the existing policy admin solution is no longer viable, it’s time to identify a replacement. Most carriers accomplish this through a closed RFI/RFP process, narrowing a wide list of potential vendors down to a manageable amount, then making the final decision based on in-person visits and proofs of concept.
The wider insurance ecosystem is of vital importance today. It’s important to consider a vendor’s insurtech and third-party partners, as well as a potential PAS’ ability to quickly integrate third-party solutions.
It’s also worthwhile to look beneath the surface.
- How quickly can the solution be deployed, and by how many people?
- Do configurations modify core system files, hindering future upgrades?
- Can rules be tailored by channel (agent, customer service, underwriter, etc.), or must they be deployed universally?
- How are the legacy system’s existing functionality and data migrated?
- Can the system be utilized in the cloud or on-premise, or is a single deployment paradigm forced?
Asking these kinds of deeper questions will really clarify the case for replacement…