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Posts By: Tim Crossley

Open Insurance and the API Economy

Tim Crossley | Jan 11, 2021
What is ‘open insurance’? According to Accenture, Open insurance is “the practice of insurers…
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Core Technology
Customer Experience
Digitalization

Tackling Marine Insurers BIGGEST Challenge

Tim Crossley | Apr 02, 2019
Three marine classes – cargo, hull and yacht – were reviewed by Lloyd’s last…
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Digitalization
Marine
Property & Casualty

Blurred Lines…

Tim Crossley | Aug 10, 2015
I bumped into an industry colleague on the tube tonight who works for a…
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Core Technology
Customer Experience
New Technology

Increasing Generation Y’s Satisfaction with Insurers

Tim Crossley | Jul 01, 2015
Anthony O’Donnell, executive editor of Insurance Innovation Reporter, posted an interesting piece relatively recently…
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Customer Experience
Property & Casualty

The Internet of Things’ Big Impact

Tim Crossley | Jun 02, 2015
The insurance industry has been talking and speculating about the potential of the Internet…
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Customer Experience
Life, Pension & Annuity
New Technology
Property & Casualty

Six Steps for Providing Excellent Claims Service

Tim Crossley | Apr 13, 2015
My previous blog post highlighted the rapidly increasing value expectations of insurance consumers –…
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Customer Experience
Property & Casualty

The Challenges of Insuring the High Net Worth Individual

Tim Crossley | Feb 18, 2015
We are living in a world where service and value expectations are quickly rising.…
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Customer Experience
Property & Casualty

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