Blog Category: Customer Experience

Mind the Gap: The Potential of the Commercial SME Market for Insurers

Sigal Biran Nagar | Jul 05, 2021
The SMB market is often the largest and most critical in every economy, yet…
Read More >>
Customer Experience
Digitalization
Property & Casualty

Insurers Must Not Fear E-Commerce Thinking

Björn Eickmann | May 27, 2021
The march of technology and digital change has not spared any industry, and adapting…
Read More >>
Customer Experience
Digitalization
New Technology
Property & Casualty

Don't Delay Digital Insurance

Amanda Rees | May 24, 2021
Digital is a dominant trend in insurance across all verticals and insurers are working…
Read More >>
Core Technology
Customer Experience
Digitalization
Property & Casualty

An Insurance Cybersecurity Saga

Nikki Dugan | May 06, 2021
Back when we commuted to work, I would stop each morning and buy 2…
Read More >>
Customer Experience
Cybersecurity
Digitalization

Why Scalability is the New BCP for Insurers

Bryan Falchuk | Apr 19, 2021
Business Continuity Plans, or BCPs, are a critical part of the risk management program…
Read More >>
Core Technology
Customer Experience
Digitalization
New Technology

Journey to the Center of an Insurance Call Center

Nikki Dugan | Apr 08, 2021
“All of our agents are busy at this time. Your call is very important…
Read More >>
Customer Experience
Digitalization
New Technology

Ready? Set? IDIT Go!

Amanda Rees | Apr 01, 2021
Will insurance software ever be as easy as downloading an app for .99p? This…
Read More >>
Core Technology
Customer Experience
Digitalization
New Technology
Property & Casualty

What is the Customer Journey?

Tia Technology, a Sapiens Company | Mar 18, 2021
An imperative to excellent customer experience Have you ever been in this situation? You’re…
Read More >>
Core Technology
Customer Experience
Digitalization
New Technology

Digitization Prioritization II: Low Hanging Fruit vs. Biggest Impact

Bryan Falchuk | Dec 17, 2020
When looking at where to focus your efforts on your Digital Transformation, it can…
Read More >>
Core Technology
Customer Experience
Life, Pension & Annuity
New Technology
Property & Casualty

Contact Sapiens for more information