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Customer Experience
Blog Category: Customer Experience
Mind the Gap: The Potential of the Commercial SME Market for Insurers
Sigal Biran Nagar | Jul 05, 2021
The SMB market is often the largest and most critical in every economy, yet…
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Customer Experience
Digitalization
Property & Casualty
Insurers Must Not Fear E-Commerce Thinking
Björn Eickmann | May 27, 2021
The march of technology and digital change has not spared any industry, and adapting…
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Customer Experience
Digitalization
New Technology
Property & Casualty
Don't Delay Digital Insurance
Amanda Rees | May 24, 2021
Digital is a dominant trend in insurance across all verticals and insurers are working…
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Core Technology
Customer Experience
Digitalization
Property & Casualty
An Insurance Cybersecurity Saga
Nikki Dugan | May 06, 2021
Back when we commuted to work, I would stop each morning and buy 2…
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Customer Experience
Cybersecurity
Digitalization
Why Scalability is the New BCP for Insurers
Bryan Falchuk | Apr 19, 2021
Business Continuity Plans, or BCPs, are a critical part of the risk management program…
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Core Technology
Customer Experience
Digitalization
New Technology
Journey to the Center of an Insurance Call Center
Nikki Dugan | Apr 08, 2021
“All of our agents are busy at this time. Your call is very important…
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Customer Experience
Digitalization
New Technology
Ready? Set? IDIT Go!
Amanda Rees | Apr 01, 2021
Will insurance software ever be as easy as downloading an app for .99p? This…
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Core Technology
Customer Experience
Digitalization
New Technology
Property & Casualty
What is the Customer Journey?
Tia Technology, a Sapiens Company | Mar 18, 2021
An imperative to excellent customer experience Have you ever been in this situation? You’re…
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Core Technology
Customer Experience
Digitalization
New Technology
Digitization Prioritization II: Low Hanging Fruit vs. Biggest Impact
Bryan Falchuk | Dec 17, 2020
When looking at where to focus your efforts on your Digital Transformation, it can…
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Core Technology
Customer Experience
Life, Pension & Annuity
New Technology
Property & Casualty
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