Blog Category: Customer Experience

Why Scalability is the New BCP for Insurers

Bryan Falchuk | Apr 19, 2021
Business Continuity Plans, or BCPs, are a critical part of the risk management program…
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Core Technology
Customer Experience
Digitalization
New Technology

Journey to the Center of an Insurance Call Center

Nikki Dugan | Apr 08, 2021
“All of our agents are busy at this time. Your call is very important…
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Customer Experience
Digitalization
New Technology

Ready? Set? IDIT Go!

Amanda Rees | Apr 01, 2021
Will insurance software ever be as easy as downloading an app for .99p? This…
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Core Technology
Customer Experience
Digitalization
New Technology
Property & Casualty

What is the Customer Journey?

Tia Technology, a Sapiens Company | Mar 18, 2021
An imperative to excellent customer experience Have you ever been in this situation? You’re…
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Core Technology
Customer Experience
Digitalization
New Technology

Digitization Prioritization II: Low Hanging Fruit vs. Biggest Impact

Bryan Falchuk | Dec 17, 2020
When looking at where to focus your efforts on your Digital Transformation, it can…
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Core Technology
Customer Experience
Life, Pension & Annuity
New Technology
Property & Casualty

The Age of Insurance APIs

Nikki Dugan | Dec 07, 2020
Insurance has been evolving since it began, way back in the 2nd and 3rd…
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Core Technology
Customer Experience
Digitalization
Property & Casualty

5 Ways Next-Gen Insurers Can Be Truly Customer-Centric

Alex Zukerman | Dec 03, 2020
The insurance industry has been embracing digital transformation in varying degrees for several years.…
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Customer Experience
Digitalization
Life, Pension & Annuity
Property & Casualty

Lessons Learned from Insurtech

David Clamp | Nov 17, 2020
The World Economic Forum describes this period of disruptive technology as the fourth industrial…
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Core Technology
Customer Experience
Digitalization
Life, Pension & Annuity
Property & Casualty

Innovation in the German Insurance Market

Matthias Harrasowitz | Oct 08, 2020
An Interview with Mathias Harrassowitz, Sapiens Regional Director, DACH Q: Why did you decide…
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Core Technology
Customer Experience
New Technology
Sapiens Corporate

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