Blog Category: Customer Experience

Age Isn’t Just a Number for Insurers

Stuart Hayman | Jan 15, 2020
We all agree that a majority of today’s customers want to feel understood and…
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Core Technology
Core Technology
Customer Experience
Customer Experience
Digitalization

Two Interesting Acquisitions by McDonald’s

Eric Danis | Oct 10, 2019
Every once in a while, it’s interesting to take a look at McDonald’s, to…
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Customer Experience
Decision Management
Digitalization
New Technology

Fundamental Change in How Insurers Interact with Customers

Gil Maletski | Jun 12, 2019
My previous blog posts in this series highlighted natural language processing (NLP) technology, which…
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Core Technology
Customer Experience
Digitalization

Digital Transformation is a “Metamorphosis” Opportunity for Insurers

Amanda Rees | Jun 06, 2019
By now, most insurers understand the benefits of digital transformation. Although these projects are…
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Core Technology
Customer Experience
Customer Experience
Digitalization
New Technology

The Benefits of Voice Recognition Tech for Insurers

Gil Maletski | May 01, 2019
Chatbots and virtual assistants are shaking up the service sphere. By 2022, Gartner predicts…
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Core Technology
Customer Experience
Life, Pension & Annuity
New Technology
Property & Casualty

5 Key Benefits of Chatbots and Virtual Agents

Gil Maletski | Apr 16, 2019
As the technology becomes more sophisticated, virtual assistants and chatbots will be able to…
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Customer Experience
Customer Experience
Digitalization
New Technology

NLP’s Revenue Potential & Practical Insurance Applications

Gil Maletski | Mar 26, 2019
Natural language processing (NLP) technology, which enables computers to understand and process human languages,…
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Customer Experience
Digitalization
Life, Pension & Annuity
New Technology
Property & Casualty

The NLP Trend IS Coming Fast…

Zvika Delman | Feb 27, 2019
A digital evolution is definitely underway, but many in the insurance industry still heavily…
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Customer Experience
Digitalization
Life, Pension & Annuity
New Technology
Property & Casualty

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