Posts tagged with: customer engagement

Journey to the Center of an Insurance Call Center

Nikki Dugan | Apr 08, 2021

“All of our agents are busy at this time. Your call is very important…

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Customer Experience

Digitalization

New Technology

Digital Life Insurance and One Touch Connection Sounds Simple…Is It?

Jennifer Smith | Apr 05, 2021

If you read Celent’s 2021 Annual CIO Survey Results on Pressures and Priorities, based…

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Customer Experience

Digitalization

Life, Pension & Annuity

How to Attract Returning Life Customers

Dave Punter | Feb 15, 2021

In my last blog, we considered the requirements and demeanour of individuals entering the…

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Digitalization

Life, Pension & Annuity

New Technology

The Age of Insurance APIs

Nikki Dugan | Dec 07, 2020

Insurance has been evolving since it began, way back in the 2nd and 3rd…

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Core Technology

Customer Experience

Digitalization

Property & Casualty

Lessons Learned from Insurtech

David Clamp | Nov 17, 2020

The World Economic Forum describes this period of disruptive technology as the fourth industrial…

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Core Technology

Customer Experience

Digitalization

Life, Pension & Annuity

Property & Casualty

nexible: Motor Insurance with a High Focus on Customers and Automation

Volker Növermann | Aug 17, 2020

A long-standing and trusting partnership connects us with nexible GmbH. nexible was founded as…

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Digitalization

Property & Casualty

Uncategorized

3 Modernization Options for Insurers

Colleen Wells | Apr 07, 2020

The global outbreak of coronavirus has exposed an unpleasant truth: many insurers are stuck…

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Core Technology

Coronavirus

Property & Casualty

5 Business Benefits for P&C Carriers

John Pettit | Sep 16, 2019

My previous blog post looked at the obstacles preventing some property & casualty (P&C)…

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Core Technology

New Technology

Property & Casualty

Main Benefits of Cloud Computing and Managed Services for Insurers

Gil Maletski | Aug 14, 2018

While concerns do exist over some areas of the cloud, such as security, the…

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Customer Experience

Digitalization

New Technology

Cloud Computing and Managed Services for Insurers

Gil Maletski | Jul 15, 2018

Challenges Facing Today’s Insurers Insurers are not unique among businesses in the world in…

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Core Technology

Digitalization

New Technology

NAIC Proposes New Suitability Standards

Jerry Whetnall | Mar 01, 2018

While life insurers and other sellers of annuities await the Department of Labor’s fiduciary…

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Life, Pension & Annuity

Essentials for Continuous Underwriting Success

Yaffa Cohen-Ifrah | Jan 23, 2018

Advanced Analytics Our previous blog post in this series looked at the tremendous business benefits insurers…

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Digitalization

Life, Pension & Annuity

New Technology

Factors Powering Continuous Underwriting

Sigal Biran Nagar | Dec 11, 2017

There are important factors that will underpin the rapid rise of continuous underwriting by…

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Digitalization

Life, Pension & Annuity

An Underwriting Revolution Is Here

Sigal Biran Nagar | Dec 05, 2017

The basic underwriting model has served life insurers (and other types of insurers) well…

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Digitalization

Life, Pension & Annuity

New Technology

“Cool” Customer Engagement for Insurance

Sigal Biran Nagar | Jun 28, 2017

As I wrote in my Sapiens eBook, Engage in a Winning Strategy!, life insurance…

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Customer Experience

Digitalization

Life, Pension & Annuity

A Crucial Step for Insurers Preparing for Artificial Intelligence

Alex Zukerman | Jun 21, 2017

AI is HOT Artificial intelligence (AI) is HOT right now. In 2016, AI and…

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Digitalization

New Technology

Two Tips to Help Insurers Succeed with Virtual Reality

Eric Danis | Jun 14, 2017

Insurers are intrigued by virtual reality (VR) and some of them are already benefitting…

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Digitalization

New Technology

3 Insurers Benefitting from Virtual Reality: Mini-Case Studies

Eric Danis | May 25, 2017

In my previous blog post, I noted that insurers “have already begun investigating VR.”…

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Digitalization

New Technology

Insurers are Intrigued by Virtual Reality

Eric Danis | May 17, 2017

Professional basketball player Andre Drummond turned to an “unconventional and new training method” to…

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Digitalization

New Technology

Social Media Is the Present and the Future

Yaffa Cohen-Ifrah | Jan 18, 2017

It’s not news to report that we are living in a connected, digital world.…

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Digitalization

New Technology

Two Unexpected Benefits of Customer Engagement

Sigal Biran Nagar | Nov 09, 2016

A Marketforce survey found that personalized experience (84 percent of respondents) and delivering a…

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Life, Pension & Annuity

Life Insurance Customer Engagement: Problem or Opportunity?

Sigal Biran Nagar | Oct 19, 2016

Life insurance has one of the lowest levels of “touch” with its customers across…

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Life, Pension & Annuity

New Technology

6 Insurer Strategies for Success

Yaffa Cohen-Ifrah | Oct 05, 2016

What can insurers do to effectively compete in today’s complex and rapid marketplace? Based…

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Customer Experience

Digitalization

New Technology

My Life Insurer’s Missed Opportunity

Eric Danis | Aug 10, 2016

[caption id="attachment_6528" align="alignright" width="193"] Screenshot of Eric's Withings app.[/caption] By dedicating myself to a…

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Digitalization

Life, Pension & Annuity

New Technology

“You Don’t Say ‘NO’”

Wayne Te Paa | Oct 20, 2015

“You don’t say ‘no,’” said one of Australia’s leading life insurer executives at Sapiens’…

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Customer Experience

New Technology

The Wonderful World of Wearables

Alex Zukerman | Oct 01, 2015

[caption id="attachment_222" align="alignright" width="200"] Wearables are quickly increasing in popularity.[/caption] Wearables are prevalent in…

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Life, Pension & Annuity

New Technology