Posts tagged with: Customer Experience

Journey to the Center of an Insurance Call Center

Nikki Dugan | Apr 08, 2021

“All of our agents are busy at this time. Your call is very important…

Read More >>

Customer Experience

Digitalization

New Technology

Digital Life Insurance and One Touch Connection Sounds Simple…Is It?

Jennifer Smith | Apr 05, 2021

If you read Celent’s 2021 Annual CIO Survey Results on Pressures and Priorities, based…

Read More >>

Customer Experience

Digitalization

Life, Pension & Annuity

Ready? Set? IDIT Go!

Amanda Rees | Apr 01, 2021

Will insurance software ever be as easy as downloading an app for .99p? This…

Read More >>

Core Technology

Customer Experience

Digitalization

New Technology

Property & Casualty

The Digital Insurance Transformation Roads Not Taken

Nikki Dugan | Mar 22, 2021

The infamous poem, The Road Not Taken, was written by Robert Frost as a joke, for…

Read More >>

Core Technology

Digitalization

Life, Pension & Annuity

Property & Casualty

How to Attract Returning Life Customers

Dave Punter | Feb 15, 2021

In my last blog, we considered the requirements and demeanour of individuals entering the…

Read More >>

Digitalization

Life, Pension & Annuity

New Technology

Digital Acceleration: Agents Are Customers Too

Jennifer Smith | Feb 11, 2021

Celent’s recently published “2021 Annual CIO Survey Results: North American Life Insurance Priorities and…

Read More >>

Digitalization

Life, Pension & Annuity

New Technology

Transformative Technologies for Life Insurance Will Elevate CX

John Ptaszynski | Jan 14, 2021

2021 is finally here.  For life insurers, the tumultuous year that just ended has…

Read More >>

Core Technology

Digitalization

Life, Pension & Annuity

Open Insurance and the API Economy

Tim Crossley | Jan 11, 2021

What is ‘open insurance’? According to Accenture, Open insurance is “the practice of insurers…

Read More >>

Core Technology

Customer Experience

Digitalization

The Age of Insurance APIs

Nikki Dugan | Dec 07, 2020

Insurance has been evolving since it began, way back in the 2nd and 3rd…

Read More >>

Core Technology

Customer Experience

Digitalization

Property & Casualty

5 Ways Next-Gen Insurers Can Be Truly Customer-Centric

Alex Zukerman | Dec 03, 2020

The insurance industry has been embracing digital transformation in varying degrees for several years.…

Read More >>

Customer Experience

Digitalization

Life, Pension & Annuity

Property & Casualty

Lessons Learned from Insurtech

David Clamp | Nov 17, 2020

The World Economic Forum describes this period of disruptive technology as the fourth industrial…

Read More >>

Core Technology

Customer Experience

Digitalization

Life, Pension & Annuity

Property & Casualty

Back to the Future with Smart Core Systems

Colleen Wells | Oct 19, 2020

In my last blog, I shared 4 things that a modern PAS needs. Insurance…

Read More >>

Core Technology

Digitalization

Property & Casualty

Insurance Mania

Alex Zukerman | Sep 08, 2020

Opening my LinkedIn feed some days ago and I couldn’t help but notice it…

Read More >>

nexible: Motor Insurance with a High Focus on Customers and Automation

Volker Növermann | Aug 17, 2020

A long-standing and trusting partnership connects us with nexible GmbH. nexible was founded as…

Read More >>

Digitalization

Property & Casualty

Uncategorized

“It’s Kind of Fun to Do the Impossible” 

Colleen Wells | Jul 27, 2020

“It’s Kind of Fun to Do the Impossible”  -Walt Disney  Since March we’ve been…

Read More >>

Core Technology

Digitalization

Uncategorized

Do Netflix, But DON’T Chill

Hillary Gordon | Jul 09, 2020

The Blockbuster vs. Netflix competition is instructive for the predicament COVID-19 (coronavirus) has posed…

Read More >>

Customer Experience

Cybersecurity

Digitalization

Managed Services

Digital Will Outlast Corona

Colleen Wells | May 28, 2020

Sixty percent (60%) of insurance consumers don’t have the patience to fill out and…

Read More >>

Core Technology

Customer Experience

Digitalization

Omnichannel is Alive and Necessary

Colleen Wells | May 13, 2020

COVID-19 has highlighted the absolute necessity of digital capabilities for insurers, but we’ve found…

Read More >>

Customer Experience

Digitalization

Property & Casualty

Hurry Up and Wait...for Your Self-Service Portal

Dave Punter | Mar 16, 2020

A recent article in Insurance Thought Leadership by Kseniya Yurevich notes that 88 percent…

Read More >>

Core Technology

Customer Experience

Digitalization

New Technology

How Insurers Can Win Over Gen Z Consumers

Stuart Hayman | Mar 11, 2020

The “experience economy” is here. It’s fundamentally changing how companies go to market, influence…

Read More >>

Core Technology

Customer Experience

Digitalization

Life, Pension & Annuity

New Technology

Generation Z’s Impact on Insurers

Stuart Hayman | Feb 13, 2020

This is the last post of my 3-part series on consumer expectations in our…

Read More >>

Core Technology

Customer Experience

Digitalization

New Technology

Top Five P&C Trends for 2020

John Pettit | Jan 20, 2020

“20/20” is synonymous with perfect vision. That reminds me that we here at Sapiens…

Read More >>

Customer Experience

Digitalization

Property & Casualty

Two Interesting Acquisitions by McDonald’s

Eric Danis | Oct 10, 2019

Every once in a while, it’s interesting to take a look at McDonald’s, to…

Read More >>

Customer Experience

Decision Management

Digitalization

New Technology

Fundamental Change in How Insurers Interact with Customers

Gil Maletski | Jun 12, 2019

My previous blog posts in this series highlighted natural language processing (NLP) technology, which…

Read More >>

Core Technology

Customer Experience

Digitalization

The Benefits of Voice Recognition Tech for Insurers

Gil Maletski | May 01, 2019

Chatbots and virtual assistants are shaking up the service sphere. By 2022, Gartner predicts…

Read More >>

Core Technology

Customer Experience

Life, Pension & Annuity

New Technology

Property & Casualty

The NLP Trend IS Coming Fast…

Zvika Delman | Feb 27, 2019

A digital evolution is definitely underway, but many in the insurance industry still heavily…

Read More >>

Customer Experience

Digitalization

Life, Pension & Annuity

New Technology

Property & Casualty

Major Trends Shaping Automated Claims Management

Lilia Vaserman | Dec 11, 2018

The Internet of Things (IoT). Artificial Intelligence (AI). Machine Learning. Drones. These are some…

Read More >>

Customer Experience

New Technology

Property & Casualty

Tips for Turning Medical Malpractice Complexity into Opportunity

John Pettit | Nov 14, 2018

Medical malpractice requirements are driving interest in P&C platforms. For instance, Sapiens recently announced…

Read More >>

Core Technology

Medical Malpractice

Cloud Computing and Managed Services for Insurers

Gil Maletski | Jul 15, 2018

Challenges Facing Today’s Insurers Insurers are not unique among businesses in the world in…

Read More >>

Core Technology

Digitalization

New Technology

The Business Benefits of Continuous Underwriting for Insurers

Sigal Biran Nagar | Jan 10, 2018

Continuous underwriting offers a wealth of benefits to life insurers. Value Propositions A report…

Read More >>

Digitalization

Life, Pension & Annuity

New Technology

3 “Generation Z” Takeaways for Insurers

Yaffa Cohen-Ifrah | Nov 28, 2017

A relatively recent Automotive News article contained an interesting quote about a demographic shift that is…

Read More >>

Customer Experience

Digitalization

New Technology

Selfies Set to Revolutionize Life Insurance Underwriting?

Sigal Biran Nagar | Jul 05, 2017

Many of us find looking at other people’s selfies to be annoying. One survey…

Read More >>

Customer Experience

Digitalization

Life, Pension & Annuity

New Technology

Two Tips to Help Insurers Succeed with Virtual Reality

Eric Danis | Jun 14, 2017

Insurers are intrigued by virtual reality (VR) and some of them are already benefitting…

Read More >>

Digitalization

New Technology

Blockchain’s Potential for the Insurance Industry

Zvika Delman | Feb 16, 2017

The use of blockchain in the insurance field is still in its infancy, but…

Read More >>

New Technology

The Key to Closing the Book on ‘Poor Practices’

Stuart Hayman | Dec 21, 2016

The Financial Conduct Authority (FCA) has criticised UK firms for their treatment of closed-book…

Read More >>

Book Consolidation

Two Unexpected Benefits of Customer Engagement

Sigal Biran Nagar | Nov 09, 2016

A Marketforce survey found that personalized experience (84 percent of respondents) and delivering a…

Read More >>

Life, Pension & Annuity

It’s Time for Digitalized Health Insurance

Eric Danis | Oct 27, 2014

Pawel Stefanski, value creation executive with IBM Global Insurance Industry, said insurers can’t continue…

Read More >>

Digitalization

Life, Pension & Annuity

Property & Casualty

An “Outside” Look at Retirement Services

Ron Karam | Sep 23, 2014

Not everyone shares my passion for the outdoors. I enjoy pushing myself during outdoor…

Read More >>

Uncategorized