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Journey to the Center of an Insurance Call Center

Nikki Dugan | Apr 08, 2021
“All of our agents are busy at this time. Your call is very important…
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Customer Experience
Digitalization
New Technology

Digital Life Insurance and One Touch Connection Sounds Simple…Is It?

Jennifer Smith | Apr 05, 2021
If you read Celent’s 2021 Annual CIO Survey Results on Pressures and Priorities, based…
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Customer Experience
Digitalization
Life, Pension & Annuity

Ready? Set? IDIT Go!

Amanda Rees | Apr 01, 2021
Will insurance software ever be as easy as downloading an app for .99p? This…
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Core Technology
Customer Experience
Digitalization
New Technology
Property & Casualty

The API Tools Insurers Need in their Digital Suite

Chuck Gomez | Mar 11, 2021
In the insurance industry, the growing desire to integrate core or legacy systems with distribution partners, 3rd party…
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How to Overcome the Challenges of Open Insurance

Tim Crossley | Mar 04, 2021
In my last blog, I explained what Open insurance is and what it has…
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Core Technology
Digitalization
Property & Casualty

Technology: Creating New Habits in an Era of Unpredictability

Michael Desrochers | Feb 22, 2021
How will you adapt for 2021? The day-to-day nature of work has changed for…
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Digitalization
New Technology
Workers' Compensation

Digital Acceleration: Agents Are Customers Too

Jennifer Smith | Feb 11, 2021
Celent’s recently published “2021 Annual CIO Survey Results: North American Life Insurance Priorities and…
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Digitalization
Life, Pension & Annuity
New Technology

Technology is Future Ready - Are P&C Insurers?

Nikki Dugan | Feb 08, 2021
If the P&C industry had a show, equivalent to the annual Consumer Electronics Show…
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Core Technology
Digitalization
New Technology
Property & Casualty

What Does 2021 Have in Store for the Reinsurance Market?

Sigal Biran Nagar | Jan 21, 2021
An effective reinsurance program is paramount to an insurer’s success. Reinsurance is often one…
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Reinsurance

Transformative Technologies for Life Insurance Will Elevate CX

John Ptaszynski | Jan 14, 2021
2021 is finally here.  For life insurers, the tumultuous year that just ended has…
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Core Technology
Digitalization
Life, Pension & Annuity

Open Insurance and the API Economy

Tim Crossley | Jan 11, 2021
What is ‘open insurance’? According to Accenture, Open insurance is “the practice of insurers…
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Core Technology
Customer Experience
Digitalization

Looking for the Silver Lining of 2020

Colleen Wells | Dec 13, 2020
This time of year is always a time of reflection.  2020 is no different. …
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Core Technology
Customer Experience
Digitalization
New Technology

The Age of Insurance APIs

Nikki Dugan | Dec 07, 2020
Insurance has been evolving since it began, way back in the 2nd and 3rd…
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Core Technology
Customer Experience
Digitalization
Property & Casualty

5 Ways Next-Gen Insurers Can Be Truly Customer-Centric

Alex Zukerman | Dec 03, 2020
The insurance industry has been embracing digital transformation in varying degrees for several years.…
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Customer Experience
Digitalization
Life, Pension & Annuity
Property & Casualty

Why CDC Pensions are Attracting Your Customers

Dave Punter | Nov 19, 2020
In the UK, the dispute between Royal Mail and CWU over future pension provision…
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Core Technology
Digitalization
Life, Pension & Annuity

Lessons Learned from Insurtech

David Clamp | Nov 17, 2020
The World Economic Forum describes this period of disruptive technology as the fourth industrial…
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Core Technology
Customer Experience
Digitalization
Life, Pension & Annuity
Property & Casualty

What Does “Digital Transformation” Really Mean?

Bryan Falchuk | Nov 09, 2020
The insurance industry has been under a great deal of transformative pressure lately, primarily…
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Core Technology
Digitalization

The Shift in Group Life & Pension in Europe

Dave Punter | Oct 29, 2020
In the past, group and individual life and pension funds have been a steady…
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Core Technology
Life, Pension & Annuity

Back to the Future with Smart Core Systems

Colleen Wells | Oct 19, 2020
In my last blog, I shared 4 things that a modern PAS needs. Insurance…
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Core Technology
Digitalization
Property & Casualty

Insurance Mania

Alex Zukerman | Sep 08, 2020
Opening my LinkedIn feed some days ago and I couldn’t help but notice it…
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nexible: Motor Insurance with a High Focus on Customers and Automation

Volker Növermann | Aug 17, 2020
A long-standing and trusting partnership connects us with nexible GmbH. nexible was founded as…
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Digitalization
Property & Casualty
Uncategorized

The Need to Recalibrate is Now

Michael Desrochers | Aug 11, 2020
Even in our everyday routines, the time arrives when we need to recalibrate something.…
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Medical Professional Liability
Property & Casualty

How Not to Fear the Cloud

Hillary Gordon | Jul 30, 2020
Have you made purchases on Amazon? Searched for something on Google? Watched a pet…
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Managed Services
New Technology

“It’s Kind of Fun to Do the Impossible” 

Colleen Wells | Jul 27, 2020
“It’s Kind of Fun to Do the Impossible”  -Walt Disney  Since March we’ve been…
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Core Technology
Digitalization
Uncategorized

Customers are Always Key

Hillary Gordon | Jul 21, 2020
As I discussed in my previous blog post 3 Key Characteristics of a Next-Gen…
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Core Technology
Customer Experience
Property & Casualty
Uncategorized

Digital Will Outlast Corona

Colleen Wells | May 28, 2020
Sixty percent (60%) of insurance consumers don’t have the patience to fill out and…
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Core Technology
Customer Experience
Digitalization

Omnichannel is Alive and Necessary

Colleen Wells | May 13, 2020
COVID-19 has highlighted the absolute necessity of digital capabilities for insurers, but we’ve found…
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Customer Experience
Digitalization
Property & Casualty

2 More PAS Key Qualities

John Pettit | May 05, 2020
My previous blog post highlighted three key characteristics of a next-generation policy administration system.…
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Core Technology
Customer Experience
Digitalization
Property & Casualty

Digital Dominates But Doesn’t Have to be Daunting

Colleen Wells | Apr 22, 2020
Digital was already a dominant trend in insurance (and across all verticals) and COVID-19…
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Coronavirus
Digitalization
Life, Pension & Annuity
Property & Casualty
Uncategorized

P&C News Update #2: The Corona Conundrum

Colleen Wells | Apr 01, 2020
COVID-19 (coronavirus) has presented insurers of all types with a difficult conundrum – they…
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Coronavirus
Property & Casualty

Major Coronavirus News for P&C Carriers

Colleen Wells | Mar 19, 2020
The COVID-19 (coronavirus) global outbreak is obviously a fluid and evolving situation: anyone who…
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Coronavirus
Property & Casualty

“The Kobe Bryant Effect” on Insurance

Eric Danis | Mar 10, 2020
The tragic deaths of NBA legend Kobe Bryant, his daughter and seven others in…
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Life, Pension & Annuity

Generation Z’s Impact on Insurers

Stuart Hayman | Feb 13, 2020
This is the last post of my 3-part series on consumer expectations in our…
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Core Technology
Customer Experience
Digitalization
New Technology

What’s Happening to the Insurtechs?

Ori Sarid | Sep 03, 2019
Something very interesting happened to insurtech in 2018, according to Deloitte: “While the number…
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Digitalization
New Technology

The Tremendous Potential of Automated Claims

Lilia Vaserman | Oct 23, 2018
Property and casualty (P&C) providers are working hard to automate claims or make them…
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Core Technology
Digitalization
New Technology
Property & Casualty

Main Benefits of Cloud Computing and Managed Services for Insurers

Gil Maletski | Aug 14, 2018
While concerns do exist over some areas of the cloud, such as security, the…
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Customer Experience
Digitalization
New Technology

Cloud Computing and Managed Services for Insurers

Gil Maletski | Jul 15, 2018
Challenges Facing Today’s Insurers Insurers are not unique among businesses in the world in…
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Core Technology
Digitalization
New Technology

Blockchain-Backed Mutual and Peer-to-Peer Insurance

Zvika Delman | Feb 27, 2017
A PwC survey found that 57 percent of surveyed financial services industry personnel are…
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New Technology

Blockchain’s Potential for the Insurance Industry

Zvika Delman | Feb 16, 2017
The use of blockchain in the insurance field is still in its infancy, but…
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New Technology

Life Insurance Customer Engagement: Problem or Opportunity?

Sigal Biran Nagar | Oct 19, 2016
Life insurance has one of the lowest levels of “touch” with its customers across…
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Life, Pension & Annuity
New Technology

6 Insurer Strategies for Success

Yaffa Cohen-Ifrah | Oct 05, 2016
What can insurers do to effectively compete in today’s complex and rapid marketplace? Based…
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Customer Experience
Digitalization
New Technology

My Life Insurer’s Missed Opportunity

Eric Danis | Aug 10, 2016
[caption id="attachment_6528" align="alignright" width="193"] Screenshot of Eric's Withings app.[/caption] By dedicating myself to a…
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Digitalization
Life, Pension & Annuity
New Technology

Two Steps for Insurer Success in the IoT Space

Yaffa Cohen-Ifrah | Jun 30, 2016
Although the IoT era has already begun, some insurers are still finding it difficult…
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New Technology

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