Insurance brands, brokers and MGAs are constantly trying to find ways to increase customer engagement and increase sales from new products and upgrades of insurance policies. At the same time, there is ever-growing demand to increase customer trust, brand loyalty and improve customer retention. Insurance brands need to adopt technologies that enable each individual customer with a hyper-personalized and experience-led engagement. The growing demand to cut call-center costs and optimizing customer service operations, compels insurers to adapt innovative solutions that will promote self-service digital channels.
Roojoom’s platform provides personal journey orchestration that supports omni-channel communication over digital and human-assisted channels including chat bots, web, app or mobile device. Roojoom is a cloud-based SaaS solution which is tightly coupled with the Sapiens digital portal to enhance digital adoption. Roojoom uses customer data originating from Sapiens core insurance systems to create hyper-personalized, experience-led customer communication.