Managed Services

About Our Managed Services

Sapiens provides customers with end-to-end solutions and excellent project delivery, as well as world-class service and support. Sapiens has been delivering managed services for over 20 years to hundreds of customers around the globe. Whether your solution is hosted on premise or ‘in the cloud’, outsourcing your service needs helps you control and predict IT costs, saving overhead and reducing risks.

Sapiens managed services are based on our unique blend of:

  • Comprehensive knowledge of Sapiens products
  • Expertise in insurance-specific business processes and priorities
  • Compliance with all insurance-related regulatory requirements
  • Implementation of industry best practices (ITIL, Agile, DevOps)
  • Support of any environment configuration including hybrid environments
  • 24/7 operations and monitoring of the environments
  • Multi-channel, 24/7 customer support

Sapiens offerings are bundled, and the specific service entitlements are set according to the required level. We provide the customer with a comprehensive SLA document that elaborates all service entitlements and binding procedures.

These practices are managed using ServiceNow, a single service management platform featuring a customer service portal and service catalog. Sapiens process architecture enables end-to-end traceability and customer visibility.

Managed Services

Contact Sapiens for more information