In this era of digital transformation, customers have come to expect extraordinary ease and accessibility in their communications. Insurance companies are required to provide multiple documents to customers: policy documents, claims summaries and various forms are only a few examples. Yet for many insurers, the manual creation of these documents involves high costs and high error rates.
The Ghostdraft solution is a cloud-based, automated customer communications solution offering comprehensive document and web design tools, a flexible front office web portal, and fully customizable workflows. Ghostdraft easily integrates with Sapiens core-systems and policy administration solutions. Together the personalized data for these customer communications documents is automatically pulled and incorporated. The solution offers a reduction in the total cost of ownership, reduces manual processes and improves customer satisfaction.