Managed Services

About Our Managed Services

Sapiens provides our customers with end-to-end solutions that comprise not only cutting-edge products and excellent project delivery, but also world-class service and support. Sapiens has been delivering Managed Services for over 20 years to hundreds of customers around the globe.

Today we offer these Managed Services in four operating models, based on the customer’s preferred environment:

• On-Premise – utilizing the customer’s facilities
• Public Cloud – based on market leaders, such as Amazon Web Services and  Microsoft Azure
• Private Cloud – utilizing a dedicated datacenter with private cloud solutions for legacy systems
• Hybrid Environment – combining any of the above.

The success and advantages of Sapiens Managed Services are based on our unique blend of:

• Intimate knowledge of Sapiens products
• Expertise in insurance-specific business processes and priorities
• Compliance with all insurance-related regulatory requirements
• Implementation of industry best practices (ITIL, Agile, DevOps)
• Support of any environment configuration including hybrid environments
• 24/7 operations and monitoring of the environments
• Multi-channel 24/7 customer support