Managed Services

Application Development & Management

The Sapiens Application Development & Management service includes various service offerings that apply to the customer layer of the solution. Our application experts will make every effort to streamline operations and make sure that you can focus on what matters most – your business.

The Sapiens Application Development & Management includes the following service offerings:

  • Operations Control Center (OCC) – Our operations control provides 24/7 monitoring of the application processes, including application performance monitoring, and batch process monitoring and maintenance
  • Setup and configuration of products, workflows, templates and users
  • Development of additional customer-specific features (change requests)

Additionally, Sapiens Application Managed Services include two optional extensions:

  • Sapiens Factory – This option includes development capacity and support for ongoing business needs, enabling shorter time-to-market for new products and offerings
  • Sapiens+ – Support for additional non-Sapiens products

Main Benefits

  • By handing off the operations of all core system and IT infrastructure applications, insurers are able to stay focused on their core business goals and operations
  • Trained, experienced personnel manage the infrastructure and core systems, ensuring the highest levels of operational effectiveness and quick and efficient implementation and expansion of new technologies
  • By outsourcing the management of applications systems, insurers can control and predict IT costs, saving overheads and reducing risks
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