Overview of Sapiens Insurance Digital Transformation Solution
The Sapiens Digital Suite can be fully integrated with a powerful Sapiens policy administration system (PAS). Sapiens’ digital transformation solution is comprised of five integral offerings, which together offer an end-to-end, holistic and seamless digital experience for agents, customers and assorted insurance personnel.
- Sapiens INTELLIGENCE – an advanced analytics solution that enables insurers to produce actionable insights and maximize the value of their data. Integrated with a Sapiens PAS (Sapiens ALIS or Sapiens IDIT), Sapiens INTELLIGENCE is based on the advanced technology of SAP’s analytics platform. It empowers business users to leverage self-service analytics to rapidly draw conclusions and insights from raw data.
- Sapiens Portal for Consumers and Agents – the Consumers Portal is a direct-to-consumer application that enables customers to buy policies, view the status of their policies and accounts, issue claims, etc. The Agents Portal empowers agents with full lifecycle enablement, including the ability to manage their pipelines, sell policies and provide top-level customer service in real time.
- Personalized Video Capabilities – Sapiens has partnered with Idomoo, provider of personalized video technology for enterprises. With industry surveys consistently showing a disconnect between insurers and their customers, Sapiens’ clients will now be able to personalize, streamline and simplify communications with customers via engaging and customized videos. Idomoo’s offerings are completely integrated into the Sapiens PAS. This solution is particularly appealing to the important millennial segment, giving them a modern, intuitive means of communication.
- Customer Engagement Platform – Sapiens has partnered with Life.io, provider of a digital transformation platform that monitors and analyzes policyholder behavior and encourages a healthier lifestyle via incentives. Life.io’s customer engagement platform is integrated with the Sapiens ALIS software suite to equip life insurers with an in-depth and personal view of their customers and enable rapid launch of the most suitable products to the right customer at the right time.
- Cloud Offerings and Services – Sapiens has partnered with Microsoft Azure to offer its policy administration systems and accompanying services over private and public clouds. Sapiens’ cloud deployment includes full infrastructure for operations, plus the option of choosing cloud-related managed services delivered by Sapiens’ highly experienced professional services team. The cloud proposition is based on a SaaS pricing model, enabling companies to sync their payments to their actual usage levels and business volumes.