When it comes to claims, today’s insureds expect internet-level immediacy and instant responses. As with many other formerly manual processes, the claims process is evolving to ensure claims are settled within days. By moving away from human touch-points towards automation, insurers can improve the overall quality of the customer experience and ensure retention.
Sapiens ClaimsPro for Property & Casualty (formerly StoneRiver Stream Claims) is a critical piece of the Sapiens CoreSuite for Property and Casualty (P&C). It is a fully integrated component that can also be deployed standalone. ClaimsPro streamlines end-to-end claims processing for all personal and commercial lines, preparing carriers to adapt to new business requirements. The solution provides full lifecycle support for handling claims for all personal and commercial lines of business, including workers’ compensation. ClaimsPro operates with configurable business rules and workflow.
The solution offers one-click access to key features, configurable claims rules, intelligent workflow and claims dashboards with drill-down capabilities. It provides case management capabilities for complex claims, fraud, etc. Information is sharable across quotes, policies, claims and accounts. Supervisory and management functions offer insight and control over claims operations through a visual representation of the business, including workloads, financial responsibilities and operational performance.
ClaimsPro enables proactive management of exposure and responsive service to policyholders for storm losses, or catastrophic events. The software offers tools, such as a comprehensive Catastrophe Management function, and alternative payment method options, such as EFT and debit cards.