Data & Digital

Sapiens CustomerConnect

Consumers demand ease of access via the channel of their choice from all service providers, including insurers. This makes it difficult for carriers to remain competitive without supporting a fully omni-channel experience. To meet this need, insurers invest time, effort and financial resources in custom portals and sites connecting to their operational, policy administration, claims management and other systems. The problem with many of these tailored solutions is that they require extensive maintenance in an environment where insurers must efficiently and cost-effectively engage customers on a digital level.

Our Solution

Sapiens CustomerConnect (formerly called Sapiens PORTAL) is a modular, highly innovative portal solution specifically designed for the life, pension & annuity (L&A) and property and casualty (P&C) insurance markets. It is a direct-to-consumer application, enabling insureds to buy policies, view the statuses of their policies and accounts, and issue claims. Many other transactions can be performed that save both consumers and insurers time, and reduce costs, while increasing overall consumer satisfaction.

Insurers can leverage their investment in Sapiens’ core suites (Sapiens CoreSuite for Property & Casualty and Sapiens CoreSuite for Life & Annuities) by offering a unique, real-time consumer experience tailored to today’s digital natives. CustomerConnect is part of the full Sapiens DigitalSuite.

The solution includes a journey builder and API configuration tool for innovative insurance business journeys. This allows insurers to quickly and easily add new journeys and configure existing customer journey paths. Sapiens’ portal solution supports multiple customer journeys throughout the full value-chain, from pre-engagement, through onboarding, servicing and claims. Sapiens also offers out-of-the-box templates and visual components for customer portals. CustomerConnect offers straight-through processing for quotes and illustrations, with seamless transition into active policy, as well as web-based underwriting to facilitate STP where appropriate.

CustomerConnect provides built-in integration with a set of digital, customer-engagement tools, including personalized video, chatbots and digital forms management.

The solution is built for enterprise performance, supporting high volumes of traffic, to meet all the needs and demands of top-tier insurers and their customers. This includes features such as queue management, load balancing and other functionalities.

Sapiens DigitalSuite offers an end-to-end, holistic and seamless digital experience for customers, agents, brokers, customer groups and third-party service providers. The suite is pre-integrated with Sapiens’ core suites and is comprised of Digital Engagement and Digital Enablement and API Layer components. The suite is cloud-based.

Business Benefits

  • Built to provide insureds and agents with high quality, state-of-the-art user experiences, and tailored to offer unique L&A/P&C insurance characteristics in the digital arena, for an intuitive and user-friendly customer experience
  • With full access to all historical activities and communications, insurers, customers and agents will have a 360-degree view of customers’ portfolios, policies, payment data, etc.
  • The solution supports high volumes of traffic, to meet all the needs and demands of top-tier insurers and their customers
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Contact Sapiens for more information