Data & Digital

Sapiens DigitalSuite

Insurance carriers have long understood that they risk losing their customers if they don’t provide the type of digital experience that all of us have come to expect from the retailers and service providers we interact with daily. Agents, brokers and other channel and service providers also require a powerful digital ecosystem to capably carry out their crucial tasks.

Our Solution

Insurance carriers have long understood that they risk losing their customers if they don’t provide the type of digital experience that all of us have come to expect from the retailers and service providers we interact with daily. Agents, brokers and other channel and service providers also require a powerful digital ecosystem to capably carry out their crucial tasks.

Sapiens DigitalSuite offers an end-to-end, holistic and seamless digital experience for customers, agents, brokers, customer groups and third-party service providers. The suite is pre-integrated with Sapiens’ core suites and is comprised of Sapiens DigitalHub (API Layer and Digital Studio) that enables openness and connectivity with partners; Sapiens AgentConnect (formerly Sapiens PORTAL) and Sapiens CustomerConnect (formerly Sapiens PORTAL) portals, specifically designed for the life and annuity (L&A), property and casualty (P&C), and additional insurance markets; and Sapiens PartnerHub. The suite is cloud-based.

Sapiens DigitalHub is an open-communication, API-based platform that enables carriers to interact with insurtech companies, ecosystem technology providers and business partners.
Sapiens AgentConnect is a portal solution that empowers agents with full lifecycle enablement, including the ability to manage their pipeline, sell policies to their consumers, provide top-level customer service in real time, and see a holistic view of their business performance.
Sapiens CustomerConnect is a direct-to-consumer application, enabling insureds to buy policies, view the statuses of their policies and accounts, and issue claims.
Sapiens PartnerHub makes third-party technology and insuretech solutions available to insurers for their own use and for the use of their customers.

Business Benefits

Bu

  • Quick launch of new and innovative product offerings enables accelerated transformation and fast time-to-value for digital strategies
  • Actionable insights and data-driven decision-making from the ability to unlock silos of information, synchronize disparate data-points via an advanced analytics solution
  • Fully automated consumer processes with minimal human intervention help insurers significantly improve customer engagement and lower costs
  • Digital accessibility across preferred interaction channels and devices, combined with automated marketing tools, readies the insurer for immediate “push” and “pull” customer interactions, reducing costs and increasing efficiency
  • A one-time connection to the Sapiens PartnerHub offers all the advantages of all third-party providers and partners in a seamless and simple interaction, and enables insurers to stay agile, focused and innovative with the latest innovative insurtech at their disposal
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