Sapiens Insurance Digital Transformation Solution for Sapiens IDIT
The insurance industry is quickly shifting from a product-focused industry to one that is customer-focused, with surveys consistently showing a disconnect between insurers and their consumers. Today’s customers expect a simple, personalized experience, like their interactions on Facebook and Amazon. Consumers want an insurer who knows their history and anticipates their future needs, while facilitating easy communication across preferred interaction channels and devices.
But insurers cannot provide the type of quality digital experience that their customers are already enjoying across most other verticals without the right tools and strategies. And customer satisfaction is only one of the many recognized benefits of going digital.
Insurers are seeking a complete digital transformation solution that offers advanced analytics, customer and agent portal, personalized video, a customer engagement platform, and cloud offerings and services.